> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/online-but-no-requests.md).
# 상담원이 온라인 상태인데 상담요청건이 안들어옵니다
다른 상담원이 대기열에 같이 할당된 경우라면, 해당 상담원에게 알림이 갔을 경우도 있습니다.
1. 옴니채널에서 현재 상태 구성에서 용량 부분을 확인해주세요.
* 해당 용량이 라우팅 구성의 용량 단위보다 작다면, 할당알림이 오지 않습니다.
2. 라우팅 구성의 용량을 퍼센트로 생성한 경우 0.3 형식으로 작성했는지 확인해주세요.
0.3으로 적어야 30%로 적용됩니다.
예시) 용량 퍼센트(.52) \* 용량 (3) = 옴니채널 라우팅 개당 용량 (1.56)
---
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