> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/omnichannel-routing-criteria.md).

# 옴니채널에 들어오게 되는 기준이 뭔가요?

고객이 카카오톡에서 상담원 연결을 눌렀을 때 Chat Request로 상태값이 변환되면서 

옴니채널에 들어가게 됩니다.

Chat Session의 상태값을 임의로 Chat Request로 지정한 경우에는 옴니채널에 들어오지 않습니다.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/omnichannel-routing-criteria.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.