> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/omnichannel-only-offline.md).

# 옴니 채널 설정을 완료했는데 상태값이 오프라인만 보입니다

<figure><img src="/files/TNdFiQzmxyWsf5FBFdsg" alt=""><figcaption></figcaption></figure>

1. 오른쪽 상단 톱니바퀴 설정을 클릭합니다.
2. 빠른찾기에서 프로필을 입력합니다.
3. 해당 사용자의 프로필을 클릭합니다.&#x20;
4. 왼쪽 상단의 설정찾기에서 현재 서비스 상태 엑세스를 입력합니다.
5. 만들어두었던 현재 상태를 편집 및 저장합니다.

<figure><img src="/files/CxYYWr8SNY759hz1jt62" alt=""><figcaption><p>현재 서비스 상태 엑세스 </p></figcaption></figure>


---

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