> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel/service-channels.md).

# 서비스 채널 (Service Channels)

## 서비스 채널 생성

* 톱니 바퀴![](/files/cB71S78GJaBSKe3hN3TD) > \[설정(Setup)] > 빠른 찾기 상자(Quick Find)에 '서비스 채널(Service Channels)' 입력 > \[서비스 채널(Service Channels)] > \[새로 만들기(New)]

<figure><img src="/files/BFg1jD0wATXpYG35VrRk" alt=""><figcaption></figcaption></figure>

* 각 항목 입력 > \[저장(Save)]를 클릭하여 서비스 채널을 생성합니다.

<figure><img src="/files/qzOb8VjPPWngVOZa4zfe" alt=""><figcaption></figcaption></figure>

## 서비스 채널 항목

<table><thead><tr><th width="280">항목</th><th width="370.3333333333333">설명</th><th data-type="checkbox">필수</th></tr></thead><tbody><tr><td>Service Channel Name</td><td>서비스 채널의 이름입니다. 'SimplyChat'으로 입력합니다.</td><td>true</td></tr><tr><td>Developer Name</td><td>서비스 채널의 API 이름입니다. Service Channel Name을 입력하면 자동으로 입력되며 'SimplyChat'으로 입력합니다.</td><td>true</td></tr><tr><td>Salesforce Object</td><td>작업으로 전환할 개체를 설정합니다. 'Chat Session'을 선택합니다.</td><td>true</td></tr><tr><td>Custom Console Footer Component</td><td>사용자가 작업을 수락할 때 화면에 출력 될 구성 요소를 설정합니다.</td><td>false</td></tr><tr><td>Minimize the Omni-Channel widget when work is accepted</td><td>사용자가 작업을 수락하면 옴니채널 위젯이 자동으로 최소화됩니다.</td><td>false</td></tr><tr><td>Automatically accept work requests</td><td>사용자가 작업을 수동으로 수락할 필요 없이 자동으로 할당됩니다.</td><td>false</td></tr><tr><td>Override agent's audio settings</td><td>사용자에게 작업이 라우팅 될 때 출력 되는 알림음을 선택합니다.</td><td>false</td></tr></tbody></table>


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