> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel/flows.md).
# 플로 (Flows)
* 톱니 바퀴 > \[설정(Setup)] > 빠른 찾기 상자(Quick Find)에 '플로(Flows)' 입력 > \[플로(Flows)] > \[새 플로(New Flow)] > \[레코드 트리거형 플로(Record-Triggered Flow)] > \[만들기(Create)] > 아래 시작 구성 화면과 동일하게 입력 > \[완료(Done)]
시작 구성 화면 (Configure Start)
* 다음 순서로 모든 요소 생성 > \[저장(Save)] > \[활성화(Activate)]를 클릭합니다.
* \+ 버튼을 이용하여 요소를 추가할 수 있습니다.
* 명시되지 않은 항목은 설정되어있는 기본 값을 이용합니다.
* 해당 플로의 이름을 'SC\_talkSession status update when owner changed via omni channel'로 하여 저장합니다.
| Element | 결정(Decision) |
| ----------------------------------------- | ---------------------------- |
| Label | Agent Work Status |
| Outcome Details | |
| Label | Status is assigned |
| Condition Requirements to Execute Outcome | All Conditions Are Met (AND) |
| Resource | {!$Record.Status} |
| Operator | Equals |
| Value | Opened |
| Element | 레코드 가져오기(Get Records) |
| ---------------------- | ---------------------------- |
| Label | Get TalkSession |
| Object | Chat Session |
| Condition Requirements | All Conditions Are Met (AND) |
| Field | Id |
| Operator | Equals |
| Value | {!$Record.WorkItemId} |
| Element | 결정(Decision) |
| ----------------------------------------- | ---------------------------- |
| Label | Is TalkSession Null |
| Outcome Details | |
| Label | TalkSession is Not null |
| Condition Requirements to Execute Outcome | All Conditions Are Met (AND) |
| Resource | {!Get\_TalkSession\_Record} |
| Operator | Is Null |
| Value | {!$GlobalConstant.False} |
| Element | 할당(Assignment) |
| -------- | ----------------------------------------------- |
| Label | Set TalkSession |
| Variable | {!Get\_TalkSession\_Record.WINP\_\_Status\_\_c} |
| Operator | Equals |
| Value | Chatting |
| Variable | {!Get\_TalkSession\_Record.OwnerId} |
| Operator | Equals |
| Value | {!$User.Id} |
| Element | 레코드 업데이트(Update Records) |
| -------------------------------------------------- | ------------------------------------------------------------------- |
| Label | Update TalkSession |
| How to Find Records to Update and Set Their Values | Use the IDs and all field values from a record or record collection |
| Condition Requirements | All Conditions Are Met (AND) |
| Record or Record Collection | {!Get\_TalkSession\_Record} |
| Element | 레코드 가져오기(Get Records) |
| ---------------------- | ---------------------------------------------------------- |
| Label | Get TalkCustomer |
| Object | Chat Customer |
| Condition Requirements | All Conditions Are Met (AND) |
| Field | Id |
| Operator | Equals |
| Value | {!Get\_TalkSession\_Record.WINP\_\_Talk\_Customer\_\_r.Id} |
| Element | 할당(Assignment) |
| -------- | ------------------------------------- |
| Label | Set AgentId |
| Variable | {!GetTalkCustomer.WINP\_\_Agent\_\_c} |
| Operator | Equals |
| Value | {!$User.Id} |
| Element | 레코드 업데이트(Update Records) |
| -------------------------------------------------- | ------------------------------------------------------------------- |
| Label | Update TalkCustomer |
| How to Find Records to Update and Set Their Values | Use the IDs and all field values from a record or record collection |
| Condition Requirements | All Conditions Are Met (AND) |
| Record or Record Collection | {!GetTalkCustomer} |
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