> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/simplychat/salesforce-config/omni-paused-status-capacity.md).

# Omni Paused Status를 통한 Capacity 관리

#### 1단계: Status Picklist Value 추가

Chat Session과 Chat Customer 오브젝트에 Status Value를 추가합니다.<br>

* 대상 오브젝트: Chat Session, Chat Customer
* 필드: Status
* 주의사항: **두 오브젝트에 추가하는 Value의 API Name이 동일해야 합니다.**

<figure><img src="/files/ha3M4lmNhriCW1deaT9L" alt=""><figcaption></figcaption></figure>

***

#### 2단계: Flow 수정창 열기

설치되어 있는 `SC_talkSession status update when owner changed via omni channel` Flow의 수정창을 엽니다.<br>

<figure><img src="/files/NKCoNWxuwl09UuEHtjZt" alt=""><figcaption></figcaption></figure>

***

#### 3단계: Decision 컴포넌트 추가

Is TalkSession Null 노드 하위에 Decision(결정) 컴포넌트를 추가합니다.<br>

<figure><img src="/files/lzQy3rCsN53RVkzZEYPu" alt=""><figcaption></figcaption></figure>

***

#### 4단계: Decision 컴포넌트 설정

<figure><img src="/files/XEYakbJLtxAGDhFWU5A2" alt=""><figcaption></figcaption></figure>

| Label (레이블)                                 | `isStatusPause`                              |
| ------------------------------------------- | -------------------------------------------- |
| API Name (API 이름)                           | `isStatusPause`                              |
| <p>Select Descision Logic<br>(결정 논리 선택)</p> | <p>Manually Set Conditions<br>(조건 수동 설정)</p> |

**Outcome(결과) 설정:**

| Outcome Label (결과 레이블)                                                   | `isNotPause`                              |
| ------------------------------------------------------------------------ | ----------------------------------------- |
| Outcome API Name (결과 API 이름)                                             | `isNotPause`                              |
| <p>Condition Requirements to Execute Outcome<br>(결과 실행을 위한 조건 요구 사항)</p> | 모든 조건이 충족됨 (All Conditions Are Met - AND) |

**조건 상세:**

| Resource (리소스) | `{!Get_TalkSession_Record.WINP__Status__c}` |
| -------------- | ------------------------------------------- |
| Operator (연산자) | Does Not Equal (같지 않음)                      |
| Value (값)      | 1단계에서 추가한 Status Value 선택                   |

**When to Execute Outcome (결과를 실행할 시간):**\
If the condition requirements are met (조건 요구 사항이 충족된 경우 )<br>

<figure><img src="/files/61e3BpF1GkYx0qWyGjlY" alt=""><figcaption></figcaption></figure>

***

#### 5단계: Omni-Channel 설정

Setup -> Omni-Channel -> Service Channels -> SimplyChat 선택

<figure><img src="/files/K9Ms0migcCgvxieCdvnf" alt=""><figcaption></figcaption></figure>

Values for Paused에 새로추가한 Status Add

<figure><img src="/files/DeyS6GakiF9ZJXTbB2Jm" alt=""><figcaption></figcaption></figure>

### 사용 예시

* 진행중인 상담 중 잠시 Capacity를 확보할 세션의 Status를 Values for Pauesed의 값으로 변경합니다.

<figure><img src="/files/tm69TeUHoWUJpGRrrEFF" alt=""><figcaption></figcaption></figure>

* Omni Channel Widget과 Omni Supervisor에서 Capacity의 용량을 확보한것을 확인 할 수 있습니다.

<div><figure><img src="/files/dK6CvLE5Yi2tPPDyMpyh" alt=""><figcaption></figcaption></figure> <figure><img src="/files/LrhAYmOkzXOKC4hn2Yxv" alt=""><figcaption></figcaption></figure></div>

* 확보된 Capacity의 용량에 따라 추가 Session을 배정받거나, Status를 다시 Chatting으로 변경하여 상담을 이어갈 수 있습니다.

<div><figure><img src="/files/khfSScZ69Pl14g7QadEE" alt=""><figcaption></figcaption></figure> <figure><img src="/files/NNgZsYFQlLECc5Ijmu5M" alt=""><figcaption></figcaption></figure></div>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.windmillsoft.kr/simplychat/salesforce-config/omni-paused-status-capacity.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.