# Windmillsoft Help

## 🇰🇷 한국어

- [윈드밀소프트 헬프](https://help.windmillsoft.kr/undefined.md): 패키지 설치부터 문제 해결까지, 솔루션의 A to Z 를 담은 사용자 가이드를 만나보세요.
- [릴리즈 노트](https://help.windmillsoft.kr/simplychat/release-notes.md)
- [Ver 2.22.1.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.22.1.1.md): 2026. 06. 30.
- [Ver 2.20.1.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.20.1.1.md)
- [Ver 2.19.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.19.0.1.md)
- [Ver 2.18.0.2](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.18.0.2.md)
- [Ver 2.17.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.17.0.1.md): 2025.12.03
- [Ver 2.15.1.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.15.1.1.md): 2025.09.23
- [Ver 2.15.0.3](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.15.0.3.md): 2025.09.07
- [Ver 2.13.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.13.0.1.md): 2025.04.11
- [Ver 2.12.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.12.0.1.md): 2025.04.11
- [Ver 2.11.0.3](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.11.0.3.md): 2025.04.02
- [Ver 2.10.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.10.0.1.md): 2025.02.17
- [Ver 2.9.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.9.0.1.md): 2024.07.24
- [Ver 2.8.0.3](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.8.0.3.md): 2024.07.23
- [Ver 2.7.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.7.0.1.md): 2023.10.12
- [Ver 2.6.0.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.6.0.1.md): 2023.09.19
- [Ver 2.0.4.1](https://help.windmillsoft.kr/simplychat/release-notes/ver-2.0.4.1.md): 2023.08.17
- [설치 및 기본 설정 가이드](https://help.windmillsoft.kr/simplychat/setup.md): 귀하의 세일즈포스 플랫폼에서 윈드밀소프트의 솔루션을 사용하실 수 있도록 안내해드립니다.
- [패키지 설치](https://help.windmillsoft.kr/simplychat/setup/packge-install.md): 패키지를 설치하여 귀하의 세일즈포스 플랫폼에서 윈드밀소프트의 솔루션을 사용하실 수 있습니다.
- [메신저 설정 가이드](https://help.windmillsoft.kr/simplychat/setup/messenger-setup.md): 사용하시는 메신저와 세일즈포스를 연결하기 위한 설정을 진행합니다.
- [카카오톡](https://help.windmillsoft.kr/simplychat/setup/messenger-setup/kakao-talk.md): 심플리챗은 세일즈포스와 카카오톡을 연결합니다.
- [카카오 애플리케이션 및 채널 생성](https://help.windmillsoft.kr/simplychat/setup/messenger-setup/kakao-talk/kakao-app-channel-create.md): 카카오톡을 이용한 심플리챗을 사용하려면 카카오 애플리케이션과 카카오톡 채널을 생성해야 합니다.
- [카카오 애플리케이션 및 채널 관리자 초대](https://help.windmillsoft.kr/simplychat/setup/messenger-setup/kakao-talk/kakao-admin-invite.md): 귀하의 카카오톡 애플리케이션 및 채널에 접근하여 도움을 드릴 수 있도록 윈드밀소프트를 관리자로 초대해주세요.
- [카카오 비즈 앱 및 비즈니스 채널 연결](https://help.windmillsoft.kr/simplychat/setup/messenger-setup/kakao-talk/kakao-biz-channel-connect.md): 카카오의 간편 가입 서비스인 카카오싱크를 이용하기 위해서는 비즈 앱과 비즈니스 채널 생성 및 연결이 완료되어야 합니다.
- [카카오 싱크 설정](https://help.windmillsoft.kr/simplychat/setup/messenger-setup/kakao-talk/kakao-sync-setup.md): 심플리챗과 카카오 로그인 기능을 연결하기 위한 설정입니다.
- [카카오톡 채널 설정](https://help.windmillsoft.kr/simplychat/setup/messenger-setup/kakao-talk/kakao-channel-setup.md): 심플리챗과 카카오톡 채널을 연결하기 위한 설정입니다.
- [세일즈포스 설치 가이드](https://help.windmillsoft.kr/simplychat/setup/salesforce-install.md): 패키지 설치 후 세일즈포스에서 심플리챗을 사용하기 위한 설정을 진행합니다.
- [사용자 정의 설정 (Custom Settings)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/custom-settings.md): 심플리챗 이용을 위한 세일즈포스 설정입니다.
- [업무 시간 (Business Hours)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/business-hours.md): 사용자와 고객 간의 채팅이 가능한 업무 시간을 설정합니다.
- [권한 집합 (Permission Sets)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/permission-sets.md): 심플리챗 이용에 대한 사용자의 접근 권한을 부여합니다.
- [Simply Chat Login](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/simply-chat-login.md): 귀하의 세일즈포스 오그와 윈드밀소프트 심플리챗 서버를 연결합니다.
- [선택 목록 값 집합 (Picklist Value Sets)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/picklist-value-sets.md): 생성된 메신저의 채널을 세일즈포스 오그 내에서 전역으로 사용할 수 있도록 설정합니다.
- [Messengers, Channel 레코드 생성](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/messengers-channel.md): 메신저의 고객 정보와 세일즈포스 오그 내의 고객 정보를 연결 짓고 메신저 채널 관리를 위한 레코드를 생성합니다.
- [Auto Response 레코드 생성](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/auto-response.md): Auto Response 레코드를 생성하여 고객에게 노출되는 자동 응답을 설정합니다.
- [가져오기(Import)로  레코드 생성](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/auto-response/import.md): 가져오기 기능을 사용하시면 한 번에 많은 레코드를 생성할 수 있습니다.
- [CSV 형식의 파일 양식](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/auto-response/csv.md): 가져오기 기능으로 레코드를 생성할 경우 아래와 같은 양식으로 작성한 CSV 형식의 파일이어야 합니다.
- [Content Link 레코드 생성](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/content-link.md): 고객에게 세일즈포스 오그 내의 데이터를 Content Link를 이용하여 제공할 수 있습니다.
- [빠른 텍스트 (Quick Text)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/quick-text.md): 사용자가 자주 쓰는 문구를 저장하여 보다 빠른 채팅이 가능하게 합니다.
- [옴니채널 (Omni-Channel)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel.md): 옴니채널은 사용자에게 채팅 등 고객의 다양한 작업을 라우팅 해주는 Salesforce 기능입니다.
- [라우팅 구성 (Routing Configurations)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel/routing-configurations.md): 작업이 사용자에게 전달되는 방식을 설정합니다.
- [대기열 (Queues)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel/queues.md): 작업을 할당할 사용자를 지정하기 위한 설정입니다.
- [서비스 채널 (Service Channels)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel/service-channels.md): 서비스 채널을 사용하면 Salesforce 개체를 작업으로 전환할 수 있습니다. 옴니채널은 이러한 작업을 사용자에게 라우팅합니다.
- [현재 상태 (Presence Statuses) 및 현재 상태 구성 (Presence Configurations)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel/presence-statuses-presence-configurations.md): 사용자가 선택할 수 있는 사용자의 채팅 가능 여부 및 채팅 중인 상태에서의 사용자의 수용력을 설정합니다.
- [플로 (Flows)](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/omni-channel/flows.md): 옴니채널의 이용을 위한 플로를 생성합니다.
- [Service Console App 생성](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/service-console-app.md): 심플리챗은 서비스 콘솔을 통해 사용할 수 있습니다.
- [채팅 화면 컴포넌트 레코드 페이지에 추가](https://help.windmillsoft.kr/simplychat/setup/salesforce-install/chat-component-record-page.md): 채팅이 가능한 채팅 화면 컴포넌트를 레코드 페이지에 추가합니다.
- [세일즈포스 설정가이드](https://help.windmillsoft.kr/simplychat/salesforce-config.md): 세일즈포스에서 각종 값의 세팅방법에 대한 가이드입니다.
- [자동응답 설정법](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response.md): 자동응답 설정 방법에 대해 안내드립니다.
- [자동응답 설정 안내](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-guide.md): 자동응답 설정 전에 어떤 필드 값이 있는지 안내드립니다.
- [세일즈포스에서 자동응답 설정하기](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce.md): 세일즈포스에서 자동응답을 만드는 방법입니다.
- [시나리오 예시](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/scenario-examples.md): 첨부된 시나리오로 A to Z 까지 만드는 방법을 알려드립니다.
- [인사말 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/greeting-message.md): 챗봇 인입시 인사말 부분 설정 방법입니다.
- [종료 문구](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/end-message.md): 상담이 종료되었을때 보여질 종료 멘트 설정법입니다.
- [새 상담 시작/ 이어서 상담하기 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/new-or-resume-chat.md): 상담이 종료 된 후 새로운 상담여부에 대한 설정방법입니다.
- [업무 외 시간 및 점심시간 안내 문구](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/out-of-hours-message.md): 업무 외 시간 및 점심시간에 대한 안내 문구 설정법입니다
- [업무 외 시간 자동 응답 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/out-of-hours-response.md): 업무 시간과 업무 외 시간의 자동 응답을 분리하여 설정합니다.
- [인증](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/authentication.md): 고객의 정보를 가져오기 위한 시나리오 설정법입니다.
- [버튼 클릭시 링크 이동](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/button-link-action.md): 버튼을 클릭하면 특정 링크로 이동하게 설정하는 방법입니다.
- [버튼 클릭 시 상담원 연결](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/button-agent-connect.md): 버튼을 클릭하면 상담원 연결로 진행되게 하는 방법입니다.
- [대기 인원 표시](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/button-agent-connect/queue-display.md): 고객이 자동응답에서 ‘상담원 연결’ 버튼을 클릭한 경우, 현재 앞에 대기중 (Chat Request)인 고객이 총 몇 명이 있는지에 대한 안내 메시지가 발송됩니다.
- [처음/이전으로 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/home-back-button.md): 처음으로 / 이전으로 가는 버튼 설정 방법입니다.
- [5개 이상의 버튼 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/multiple-buttons.md): 5개 이상의 버튼 설정 방법입니다.
- [웹링크 자동응답에 파라미터 정보 추가하기](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-salesforce/weblink-parameters.md)
- [엑셀을 이용해 자동응답 설정하기](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-response/auto-response-excel.md): 엑셀을 이용해 한번에 자동응답값을 밀어넣어보겠습니다.
- [자동 종료 기능](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end.md): 일정 시간이 지나면 자동으로 종료될 수 있도록 설정합니다.
- [자동종료 대상 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end/auto-end-target.md): 채팅의 마지막 톡이 상담원인지 고객인지에 따라 채팅 종료 여부를 결정할 수 있습니다.
- [자동 종료 시간 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end/auto-end-time.md): 자동 종료 기준 시간점을 설정합니다.
- [자동 종료 자동응답 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end/auto-end-response.md): 자동 종료 시 출력 될 자동응답을 설정합니다.
- [자동 종료 시간 등록](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end/auto-end-schedule.md): 자동 종료 스케줄을 등록합니다.
- [자동종료 기능 제한](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end/auto-end-restriction.md): 자동 종료처리 하지 않는 세션 처리 방법
- [자동 종료여부 확인](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end/auto-end-check.md): 해당 세션이 자동 종료로 종료된 건인지 판별합니다.
- [다중 채널 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/multi-channel.md): 하나의 오그에 여러 개의 채널을 사용하시는 경우 아래 설정들을 각 채널에 맞게 진행해주셔야 합니다.
- [휴일 없이 상담 진행](https://help.windmillsoft.kr/simplychat/salesforce-config/holiday-chat.md): 공휴일, 주말을 무시하고 매일 상담이 필요한 채널 설정법입니다.
- [각 세션별로 종료된 채팅 설정](https://help.windmillsoft.kr/simplychat/salesforce-config/session-end-config.md): 각 세션별로 당시의 채팅 내용을 기록합니다.
- [상담원 마지막 응답시간 체크](https://help.windmillsoft.kr/simplychat/salesforce-config/agent-response-time.md): 상담원이 마지막으로 응답한 시간을 체크합니다.
- [공휴일 가져오기](https://help.windmillsoft.kr/simplychat/salesforce-config/holiday-import.md): 한국의 공휴일 및 대체공휴일 정보를 업데이트 및 관리합니다.
- [Omni Paused Status를 통한 Capacity 관리](https://help.windmillsoft.kr/simplychat/salesforce-config/omni-paused-status-capacity.md)
- [자동 종료 전 추가 알림 메시지 전송](https://help.windmillsoft.kr/simplychat/salesforce-config/auto-end-notification.md)
- [미답변 상담 알림](https://help.windmillsoft.kr/simplychat/salesforce-config/undefined.md)
- [문제 해결 가이드](https://help.windmillsoft.kr/simplychat/troubleshooting.md): 각 종 문제 및 자주 묻는 질문에 대한 답변입니다.
- [Grant Access 권한 부여하기](https://help.windmillsoft.kr/simplychat/troubleshooting/grant-access.md)
- [SimplyChat Login](https://help.windmillsoft.kr/simplychat/troubleshooting/simplychat-login.md)
- [Access Denied 가 뜹니다.](https://help.windmillsoft.kr/simplychat/troubleshooting/simplychat-login/access-denied-error.md)
- [Violation of PRIMARY KEY constraint 'PK\_Organization'. Cannot insert duplicate key in object 'dbo.Or](https://help.windmillsoft.kr/simplychat/troubleshooting/simplychat-login/primary-key-violation-error.md)
- [Click here to Connect 버튼을 눌러도 반응이 없어요.](https://help.windmillsoft.kr/simplychat/troubleshooting/simplychat-login/connect-button-no-response.md)
- [자동응답 설정](https://help.windmillsoft.kr/simplychat/troubleshooting/auto-response-issues.md): 자동응답 세팅 시 문제들에 대한 해결 가이드입니다.
- [링크가 카카오톡에 안떠요](https://help.windmillsoft.kr/simplychat/troubleshooting/auto-response-issues/kakao-link-not-showing.md): 자동응답에서 버튼 클릭시 특정 URL로 이동하는 버튼을 생성했는데 카카오톡에 노출 되지 않을때의 해결법입니다.
- [다음 버튼을 눌러도 반응을 안해요](https://help.windmillsoft.kr/simplychat/troubleshooting/auto-response-issues/next-button-no-response.md): 다음 Depth의 버튼을 눌렀는데 반응이 없는 경우에 대한 답변입니다.
- [아무 글이나 적어도 최초 자동응답으로 안 돌아갑니다](https://help.windmillsoft.kr/simplychat/troubleshooting/auto-response-issues/not-returning-to-initial.md)
- [옴니채널](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues.md): 옴니채널 세팅 혹은 사용 중 자주 묻는 질문에 대한 답변 리스트입니다.
- [완료된 상담을 다시 시작할때 어떻게 되나요?](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/restart-completed-chat.md): 고객이 상담완료 된 상담창에서 다시 말을 입력한 경우에 대한 답변입니다.
- [옴니채널에 들어오게 되는 기준이 뭔가요?](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/omnichannel-routing-criteria.md): 옴니채널 Online일때 들어오는 Chat Session의 기준에 대한 답변입니다.
- [옴니 채널 설정을 완료했는데 상태값이 오프라인만 보입니다](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/omnichannel-only-offline.md): 옴니채널을 클릭했는데 오프라인만 보이는 경우에 대한 답변입니다.
- [상담원이 온라인 상태인데 상담요청건이 안들어옵니다](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/online-but-no-requests.md): 옴니채널 세팅 완료 후 온라인 상태로 상담원 연결요청을 한 상태인데 옴니채널에 안뜨는 경우에 대한 답변입니다.
- [상태 기반으로 설정을 완료했는데 상담 요청건이 안들어옵니다](https://help.windmillsoft.kr/simplychat/troubleshooting/omnichannel-issues/status-based-no-requests.md)
- [설치 가이드](https://help.windmillsoft.kr/simplymessage/install.md): 심플리 메시지 패키지를 세일즈포스에 설치합니다.
- [패키지 설치](https://help.windmillsoft.kr/simplymessage/install/packge-install.md)
- [설정 가이드](https://help.windmillsoft.kr/simplymessage/implement.md)
- [사용자 정의 설정](https://help.windmillsoft.kr/simplymessage/implement/undefined.md)
- [위젯 설정](https://help.windmillsoft.kr/simplymessage/implement/undefined-1.md): 원하는 곳에 메시지 위젯을 추가할 수 있습니다.
- [필드 매핑 설정](https://help.windmillsoft.kr/simplymessage/implement/user.md): 특정 오브젝트의 원하는 필드 값을 수신 번호로 설정할 수 있습니다.
- [메시지 템플릿 설정](https://help.windmillsoft.kr/simplymessage/implement/undefined-2.md): 자주 사용되는 형식을 템플릿으로 생성하여 문자 전송 시 빠르게 내용을 자동완성 해주는 기능입니다.
- [카카오 알림톡 설정](https://help.windmillsoft.kr/simplymessage/implement/undefined-3.md)
- [카카오 프로필 설정](https://help.windmillsoft.kr/simplymessage/implement/undefined-3/undefined.md): 사용할 카카오 프로필을 설정합니다.
- [알림톡 템플릿 설정](https://help.windmillsoft.kr/simplymessage/implement/undefined-3/undefined-1.md): 알림톡으로 전송할 템플릿을 생성합니다.
- [알림톡 템플릿 Action](https://help.windmillsoft.kr/simplymessage/implement/undefined-3/action.md): 알림톡 템플릿은 카카오에서 확인 및 승인 이후 사용이 가능합니다.
- [발송](https://help.windmillsoft.kr/simplymessage/implement/undefined-4.md)
- [메시지 단건 발송](https://help.windmillsoft.kr/simplymessage/implement/undefined-4/undefined.md)
- [메시지 일괄 발송](https://help.windmillsoft.kr/simplymessage/implement/undefined-4/undefined-1.md)
- [알림톡 발송](https://help.windmillsoft.kr/simplymessage/implement/undefined-4/undefined-2.md)
- [자주 묻는 질문](https://help.windmillsoft.kr/simplymessage/troubleshooting.md)
- [문자는 최대 몇 자까지 가능한가요?](https://help.windmillsoft.kr/simplymessage/troubleshooting/undefined.md)
- [MMS 메시지로 발송 시 첨부 가능한 파일 확장자는 무엇인가요?](https://help.windmillsoft.kr/simplymessage/troubleshooting/mms.md)
- [카카오톡 메시지(친구톡, 알림톡) 발송도 가능한가요?](https://help.windmillsoft.kr/simplymessage/troubleshooting/chatting.md)
- [문자 메시지 전송이 실패해요](https://help.windmillsoft.kr/simplymessage/troubleshooting/undefined-1.md)
- [SmallBuilder Help](https://help.windmillsoft.kr/smallbuilder/install.md)
- [문의하기](https://help.windmillsoft.kr/contact-us.md)

## 🇺🇸 English

- [Windmillsoft Help](https://help.windmillsoft.kr/en/windmillsoft-help.md): From package installation to troubleshooting, this guide covers everything you need to know about the solution.
- [Release notes](https://help.windmillsoft.kr/en/simplychat/release-notes.md)
- [Ver 2.22.1.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.22.1.1.md): 30. Jun. 2026
- [Ver 2.20.1.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.20.1.1.md)
- [Ver 2.19.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.19.0.1.md)
- [Ver 2.18.0.2](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.18.0.2.md)
- [Ver 2.17.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.17.0.1.md): 03. Dec. 2025
- [Ver 2.15.1.3](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.15.1.3.md): 07. Sep. 2025
- [Ver 2.12.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.12.0.1.md): 11. Apr. 2025
- [Ver 2.11.0.3](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.11.0.3.md)
- [Ver 2.10.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.10.0.1.md)
- [Ver 2.9.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.9.0.1.md): 24. Jul. 2024
- [Ver 2.8.0.3](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.8.0.3.md): 23.Jul.2024
- [Ver 2.7.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.7.0.1.md)
- [Ver  2.6.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.6.0.1.md)
- [Ver 2.0.4.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.0.4.1.md): 17. Aug.2023
- [Installation and basic setup guide](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide.md): Get ready to communicate with your customers using SimplyChat.
- [How to install SimplyChat package](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/how-to-install-simplychat-package.md): Follow this step-by-step guide to install SimplyChat.
- [Messenger settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings.md): Configure your messenger settings to connect SimplyChat with Salesforce.
- [KakaoTalk](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk.md): Set up the integration between KakaoTalk and Salesforce.
- [Invite a manager](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/invite-a-manager.md): Invite the Windmillsoft team as a manager of your KakaoTalk channel.
- [Convert to a Biz App and connect a Business Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/convert-to-a-biz-app-and-connect-a-business-channel.md)
- [Application settings - Kakao Login](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/application-settings-kakao-login.md)
- [Application settings – Add/Block KakaoTalk Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/application-settings-add-block-kakaotalk-channel.md)
- [Apply for Kakao Sync](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/apply-for-kakao-sync.md): Kakao Sync is a free service provided by Kakao that enables users to sign up quickly through the Kakao login and signup flow without complicated registration procedures.
- [Salesforce settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings.md): After installing the package, configure Salesforce to use SimplyChat.
- [Custom settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/custom-settings.md)
- [Business hours](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/business-hours.md): Configure the business hours during which users and customers can chat.
- [Permission sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/permission-sets.md): Grant users access permissions to use SimplyChat.
- [SimplyChat Login](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/simplychat-login.md): Connect your Salesforce org to the Windmillsoft SimplyChat server.
- [Picklist value sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/picklist-value-sets.md): Configure the generated messenger channels so that they can be used globally within your Salesforce org.
- [Create messenger and channel record](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-messenger-and-channel-record.md): Create records to link messenger customer information with customer information in your Salesforce org and to manage messenger channels.
- [Create Auto Response](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response.md): Create auto-response records to configure automatic responses displayed to customers.
- [Create records through import](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/create-records-through-import.md): The Import feature allows you to create multiple records at once.
- [CSV file format](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/csv-file-format.md): To create records using the Import feature, prepare a CSV file using the template below.
- [Create Content Link records](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-content-link-records.md): Use Content Link to provide customers with data stored in your Salesforce org.
- [Quick Text](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/quick-text.md): Save frequently used messages to respond more quickly in chats.
- [Omni-Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel.md): Omni-Channel is a Salesforce feature that routes customer work items, such as chats, to users.
- [Routing Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/routing-configurations.md): Configures how work items are routed to users.
- [Queues](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/queues.md): Configures which users can be assigned work items.
- [Service Channels](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/service-channels.md): Service channels allow you to convert Salesforce objects into work items. Omni-Channel routes these work items to users.
- [Presence Statuses and Presence Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md): Configures users' chat availability and their capacity while handling chats.
- [Flows](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/flows.md): Creates a flow for using Omni-Channel.
- [Create a Service Console App](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-a-service-console-app.md): SimplyChat can be used through the Service Console.
- [Add the chat screen component to the record page](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/add-the-chat-screen-component-to-the-record-page.md): Adds the chat screen component to the record page to enable chatting.
- [Salesforce setup guide](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide.md): A guide to configuring various settings in Salesforce.
- [Set up Auto Response](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response.md)
- [Auto Response setup guide](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/auto-response-setup-guide.md): Before setting up Auto Responses, review the following field descriptions.
- [Setting up Auto Response in Salesforce](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce.md)
- [Sample scenario](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/sample-scenario.md)
- [Greeting configuration](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/greeting-configuration.md): Configure the greeting message displayed when the chatbot starts.
- [Configure closing messages](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/configure-closing-messages.md): Configure the message displayed when a chat ends.
- [Set up "Start New Consultation" / "Continue Consultation"](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-start-new-consultation-continue-consultation.md): Configure the options that are displayed after a chat has ended.
- [Messages for outside business hours and lunchtime](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/messages-for-outside-business-hours-and-lunchtime.md): Configure the messages displayed during outside business hours and lunchtime.
- [Set up auto response for outside business hours](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-auto-response-for-outside-business-hours.md): Configure separate auto responses for business hours and outside business hours.
- [Authentication](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/authentication.md): Configure the scenario used to retrieve customer information.
- [Redirect to a link when a button is clicked](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/redirect-to-a-link-when-a-button-is-clicked.md): Configure a button to redirect users to a specific link when clicked.
- [Connect to an agent when a button is clicked](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/connect-to-an-agent-when-a-button-is-clicked.md): Configure a button that connects the customer to an agent when clicked.
- [Displaying the waiting queue](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/connect-to-an-agent-when-a-button-is-clicked/displaying-the-waiting-queue.md): When a customer clicks the "Connect to a consultant" button in the auto-response, a message is displayed showing the number of customers currently waiting ahead in the queue (Chat Request).
- [Set up "First" and "Previous"](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-first-and-previous.md): Learn how to configure the "First" and "Previous" buttons.
- [Set up more than 5 buttons](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-more-than-5-buttons.md): This section explains how to configure more than five buttons.
- [Add parameters to a web link auto-response](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/add-parameters-to-a-web-link-auto-response.md): Configure a web link auto-response to include parameter information in the URL.
- [Set up auto responses using Excel](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/set-up-auto-responses-using-excel.md): This section explains how to import auto-response values in bulk using Excel.
- [Auto End feature](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature.md): Configure chats to end automatically after a certain period of time.
- [Auto End target settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-target-settings.md): You can determine whether a chat is automatically ended based on whether the last message was sent by the agent or the customer.
- [Auto End time settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-time-settings.md): Set the time threshold for Auto End.
- [Auto End auto-response settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-auto-response-settings.md): Configure the auto-response that is displayed when Auto End occurs.
- [Register an Auto End schedule](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/register-an-auto-end-schedule.md)
- [Auto End exclusion](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-exclusion.md): Configure sessions that should not be ended automatically.
- [Check Auto End status](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/check-auto-end-status.md): Determine whether the session was ended by Auto End.
- [Multiple channel setup](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/multiple-channel-setup.md): If you use multiple channels in a single org, you must configure the following settings for each channel.
- [Continue chats on holidays](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/continue-chats-on-holidays.md): Configure a channel that operates every day without excluding public holidays or weekends.
- [Configure closed chats for each session](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/configure-closed-chats-for-each-session.md): Stores the chat history for each session as a closed chat record.
- [Check the agent's last response time](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/check-the-agents-last-response-time.md): Records the time when the agent last responded.
- [Import public holidays](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/import-public-holidays.md): Updates and manages public and substitute holiday information for South Korea.
- [Manage capacity using Omni Paused Status](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/manage-capacity-using-omni-paused-status.md)
- [Send an additional notification before Auto End](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/send-an-additional-notification-before-auto-end.md)
- [Unanswered Consultation Alerts](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/unanswered-consultation-alerts.md)
- [Troubleshooting](https://help.windmillsoft.kr/en/simplychat/troubleshooting.md)
- [SimplyChat login](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login.md)
- ["Access Denied" appears](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login/access-denied-appears.md)
- [Violation of PRIMARY KEY constraint 'PK\_Organization'. Cannot insert duplicate key in object...](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login/violation-of-primary-key-constraint-pk_organization.-cannot-insert-duplicate-key-in-object....md)
- [Nothing happens when I click the "Click here to Connect" button](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login/nothing-happens-when-i-click-the-click-here-to-connect-button.md)
- [Auto-Response setup](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup.md): Troubleshooting guide for issues related to auto-response configuration.
- [The link does not appear on KakaoTalk](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup/the-link-does-not-appear-on-kakaotalk.md): Troubleshooting steps when a button that redirects to a specific URL does not appear on KakaoTalk in auto-response settings.
- [The next button does not respond when clicked](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup/the-next-button-does-not-respond-when-clicked.md)
- [Typing a message does not return to the initial auto-response](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup/typing-a-message-does-not-return-to-the-initial-auto-response.md)
- [Omni-Channel](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel.md): This section provides answers to frequently asked questions about setting up and using Omni-Channel.
- [What happens when a completed chat is restarted?](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/what-happens-when-a-completed-chat-is-restarted.md): This section explains what happens when a customer sends a new message in a completed chat session.
- [When does a Chat Session enter Omni-Channel?](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/when-does-a-chat-session-enter-omni-channel.md)
- [Only Offline is displayed after completing the Omni-Channel setup](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/only-offline-is-displayed-after-completing-the-omni-channel-setup.md)
- [No values are displayed in Enabled Service Presence Status Access](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/no-values-are-displayed-in-enabled-service-presence-status-access.md)
- [The agent is online, but chat requests are not appearing in Omni-Channel](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/the-agent-is-online-but-chat-requests-are-not-appearing-in-omni-channel.md)
- [Chat requests are not being routed after enabling the status-based capacity model](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/chat-requests-are-not-being-routed-after-enabling-the-status-based-capacity-model.md)
- [Installation](https://help.windmillsoft.kr/en/simplymessage/installation.md)
- [Implementation](https://help.windmillsoft.kr/en/simplymessage/implementation.md)
- [Troubleshooting](https://help.windmillsoft.kr/en/simplymessage/troubleshooting.md)