> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/what-happens-when-a-completed-chat-is-restarted.md).

# What happens when a completed chat is restarted?

* If you click "Start New Chat":
  * Clicking the "Start New Chat" button creates a new Chat Session, and the customer is moved to the Auto Response state based on the most recent Chat Session.
  * If the customer clicks "Connect to Agent" during Auto Response, the Chat Session enters the Chat Request status and is routed to Omni-Channel.
* If you click "Continue Chat":
  * The Chat Session status changes from Chat End to Chatting.
  * The Chat Session is also routed back to Omni-Channel.