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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Only Offline is displayed after completing the Omni-Channel setup

  1. Click the gear icon in the upper-right corner.

  2. Enter "Profiles" in the Quick Find box.

  3. Select the user's profile.

  4. In the Search Setup box, enter "Enabled Service Presence Status Access."

  1. Edit and save the Service Presence Status that you created.

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