> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/only-offline-is-displayed-after-completing-the-omni-channel-setup.md).

# Only Offline is displayed after completing the Omni-Channel setup

<figure><img src="/files/dBXPFenEpKPtaaOVezbi" alt="" width="320"><figcaption></figcaption></figure>

1. Click the gear icon in the upper-right corner.
2. Enter "Profiles" in the Quick Find box.
3. Select the user's profile.
4. In the Search Setup box, enter "Enabled Service Presence Status Access."

<figure><img src="/files/2KwfKL5CXHFfspEFuPiq" alt=""><figcaption></figcaption></figure>

5. Edit and save the Service Presence Status that you created.

<figure><img src="/files/H4hmJTyTewxVgEVgGFYp" alt=""><figcaption></figcaption></figure>