> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/only-offline-is-displayed-after-completing-the-omni-channel-setup.md).

# Only Offline is displayed after completing the Omni-Channel setup

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FCRO3mDj1z8VUDcPqQC6m%2Fimage.png?alt=media&amp;token=3c425984-3b19-4322-aaa2-c8d9d2f7db6a" alt="" width="320"><figcaption></figcaption></figure>

1. Click the gear icon in the upper-right corner.
2. Enter "Profiles" in the Quick Find box.
3. Select the user's profile.
4. In the Search Setup box, enter "Enabled Service Presence Status Access."

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FwXUl5n3dhRCCcAnyOcUb%2Fimage.png?alt=media&amp;token=094c68ee-54c5-41cf-840a-fb0f57c9e5cc" alt=""><figcaption></figcaption></figure>

5. Edit and save the Service Presence Status that you created.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FbnIxdmgrNLwpDai6FCJC%2Fimage.png?alt=media&amp;token=56333ffd-dd64-4e51-bff5-c4aea2f355dd" alt=""><figcaption></figcaption></figure>