> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/no-values-are-displayed-in-enabled-service-presence-status-access.md).

# No values are displayed in Enabled Service Presence Status Access

Please create a Presence Status in Omni-Channel > Presence Statuses first.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FKP1K7b87P3kV7d2FaBYc%2Fimage.png?alt=media&amp;token=fc8d91a9-056a-452f-bae1-6b4a8c4ef51f" alt=""><figcaption></figcaption></figure>

[Presence Statuses and Presence Configurations](/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md)