> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/chat-requests-are-not-being-routed-after-enabling-the-status-based-capacity-model.md).

# Chat requests are not being routed after enabling the status-based capacity model

Please make sure that the correct Status value is configured in Values for In Progress.

Omni-Channel routing is triggered when the session status changes to a value included in Values for In-Progress.

<figure><img src="/files/PDTCVY9PHnIS00pNKB6v" alt=""><figcaption></figcaption></figure>