> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel.md).

# Omni-Channel

- [What happens when a completed chat is restarted?](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/what-happens-when-a-completed-chat-is-restarted.md): This section explains what happens when a customer sends a new message in a completed chat session.
- [When does a Chat Session enter Omni-Channel?](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/when-does-a-chat-session-enter-omni-channel.md)
- [Only Offline is displayed after completing the Omni-Channel setup](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/only-offline-is-displayed-after-completing-the-omni-channel-setup.md)
- [No values are displayed in Enabled Service Presence Status Access](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/no-values-are-displayed-in-enabled-service-presence-status-access.md)
- [The agent is online, but chat requests are not appearing in Omni-Channel](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/the-agent-is-online-but-chat-requests-are-not-appearing-in-omni-channel.md)
- [Chat requests are not being routed after enabling the status-based capacity model](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/chat-requests-are-not-being-routed-after-enabling-the-status-based-capacity-model.md)