Windmillsoft Help

⌘Ctrlk

Windmillsoft Help

Windmillsoft Help
Windmillsoft Home

Powered by GitBook

For the complete documentation index, see llms.txt. This page is also available as Markdown.

🇺🇸 English
simplychat
Troubleshooting

Omni-Channel

This section provides answers to frequently asked questions about setting up and using Omni-Channel.

What happens when a completed chat is restarted?When does a Chat Session enter Omni-Channel?Only Offline is displayed after completing the Omni-Channel setup No values are displayed in Enabled Service Presence Status Access The agent is online, but chat requests are not appearing in Omni-Channel Chat requests are not being routed after enabling the status-based capacity model

PreviousTyping a message does not return to the initial auto-response NextWhat happens when a completed chat is restarted?