> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guides/setting-up-auto-response/setting-up-auto-response-in-salesforce/setting-up-start-new-consultation-continue-consultation-configurations.md).

# Setting up "Start New Consultation" / "Continue Consultation" configurations

**Note:**  \
Automatic response testing requires either starting a new consultation or continuing an existing one.

Let's set up the screen that appears when a customer requests another chat after the consultation has ended. The image below is an example of the screen displayed on KakaoTalk.

<figure><img src="/files/Oxn5CpkZnSqnf7tQXyNL" alt=""><figcaption><p>Example screen displayed on KakaoTalk</p></figcaption></figure>

### Setting up the display message

Setting up the message to be displayed at the top before creating consultation-related buttons.

1. Set it up as shown in the image below.\
   The key point is to set the Type to Restart Chat.

<figure><img src="/files/JuCI7fw8TkLN69NCYwyU" alt=""><figcaption></figcaption></figure>

### Starting a new consultation \[mandatory]

When the customer chooses to start a new consultation, a new chat session is initiated, and the auto-response begins anew.

1. Set it up as shown in the image below.

<figure><img src="/files/fvhgWC6QehE8VkeM96Wf" alt=""><figcaption></figcaption></figure>

### Continue Consultation \[optional]

Continuing a consultation involves reactivating a previously ended session back into a chatting state.

When a customer chooses to continue a consultation, the session status changes to Chatting, and notifications are sent through Omni-channel. (Note: The consultant may change during this process.)

1. Set it up as shown in the image below.\
   Since buttons display their Name values, you should set them to&#x20;


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