> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guides/setting-up-auto-response/setting-up-auto-response-in-salesforce/connecting-to-a-consultant-when-the-button-is-clicked/displaying-the-queue-status.md).

# Displaying the queue status

### Turning on the queue display feature

1. Before setting up auto-response, click on the gear icon in the top right corner and then click on 'Setup'.
2. Enter 'Custom Setting' in the Quick Find box and click on it.

<figure><img src="/files/eIpVNqzadX7aerYDwuaB" alt=""><figcaption></figcaption></figure>

3. Click on the 'Manage' button next to SC\_Setup.

<figure><img src="/files/9hID3hlZCQ5kbmPNT3q0" alt=""><figcaption></figcaption></figure>

4. Change 'Enabled waiting list display' to True and then click the Save button.

<figure><img src="/files/muIzN5fJrL8XBweRuntf" alt=""><figcaption></figcaption></figure>

### Setting up the queue message

The setup for the consultant connection message is the same as before.

In the message, display the number of people with {{n}}.

If there are multiple consultant connection messages, please prioritize them using Priority to specify the order.

<figure><img src="/files/GQ9UpuvgAjJ1xNADpnIp" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/vPaUvyNIbVZwxnSxfMf2" alt=""><figcaption><p>When there are people waiting</p></figcaption></figure>

<figure><img src="/files/vwCZBl1TiSPdcDwb62Ye" alt=""><figcaption><p>When there are no people waiting</p></figcaption></figure>

{% hint style="warning" %}
If there are **no people waiting** when a customer clicks "Connect to a consultant," **the auto-response displaying the queue status will not be shown**. Therefore, it's **essential to include a default consultant connection message**.
{% endhint %}


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