> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guides/set-up-multiple-channels.md).

# Set up multiple channels

## Kakao Sync

* You have to complete Kakao Sync for each Kakao Talk channel.
* For Windmill Soft server registration, you need to deliver the search ID of Kakao Talk channel to Windmill Soft.
* Reference page  : [Broken mention](broken://pages/kshKpxiL3s0GQgjqPWAN)

## Business Hours

* You must set working hours for each channel in the form of 'Channel Key\_Business'.
* Reference page  : [Broken mention](broken://pages/CzHlD9C2mYlBzYTMcWhk)

## Picklist Value Sets

* You must save each channel to a selection list value set.
* Reference page : [Broken mention](broken://pages/5kgAp6LIErbOCMjluH2h)

## Create Channel  records

* You must enter information for each channel to generate a record.
* Reference page : [Broken mention](broken://pages/CcBkGaGoRTdyGPCqbDze#channels)

## Create Auto Response and Content Link records

* You must generate Auto Response and Content Link records for each channel.
* Reference page : [Broken mention](broken://pages/Wj1TkVTXCACoYYdXRAqz), [Broken mention](broken://pages/hwg88JXwJpjkzwtbmzoZ)

## Quick Text

* You need to add all the channels to the quick text.
* Reference page : [Broken mention](broken://pages/44dhY11cUwQZcmnHnlRj)

## Queues

* If each channel has a different user to assign, you must create a new queue to use.
* Reference page : [Broken mention](broken://pages/It7gCRq9qWPn3UMnMIN9)

## Flows

* If each channel has a different queue to allocate, you must modify the flow that assigns the queue to each chat.
* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Flows] > SC\_Change Owner to Queue

<figure><img src="/files/mVnsRY6VWtDrHl7EU5re" alt=""><figcaption></figcaption></figure>

* \[Save As] > Enter Flow Label > \[Save]

<figure><img src="/files/eaKl1WiC5z7SD2j9bNVv" alt=""><figcaption></figcaption></figure>

### Edit Flows

* You need to modify the new flow that you saved under a different name.

<figure><img src="/files/OHzin6UklvPeTM5lkzNb" alt=""><figcaption></figcaption></figure>

* \[Toggle Toolbox] > \[New Resource] > Enter a value for each field > \[Done]

<figure><img src="/files/jYO5KYfjvhvjSLbDPq9u" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="391">Element</th><th>New Resource</th></tr></thead><tbody><tr><td>Resource Type</td><td>Variables</td></tr><tr><td>Data Type</td><td>Text</td></tr></tbody></table>

* Click the + button before the getQueue element to add a new element.

<table><thead><tr><th width="389">Element</th><th>Decision</th></tr></thead><tbody><tr><td>Label</td><td>whatChannel</td></tr><tr><td>Outcome Details</td><td></td></tr><tr><td>Label</td><td>Channel's record name</td></tr><tr><td>Condition Requirements to Execute Outcome</td><td>All Conditions Are Met (AND)</td></tr><tr><td>Resource</td><td>{!$Record.WINP__Talk_Customer__r.WINP__Channel__r.Name}</td></tr><tr><td>Operator</td><td>Equals</td></tr><tr><td>Value</td><td>Channel's record name</td></tr></tbody></table>

<table><thead><tr><th width="389">Element</th><th>Assignment</th></tr></thead><tbody><tr><td>Label</td><td>setQueueName</td></tr><tr><td>Variable</td><td>QueueName</td></tr><tr><td>Operator</td><td>Equals</td></tr><tr><td>Value</td><td>Name of the queue to be assigned to that channel</td></tr></tbody></table>

* Value of getQueue element {!Redirect to QueueName}.

<figure><img src="/files/lzQCkAZ9uTPDxLbb6dGl" alt=""><figcaption></figcaption></figure>

* Click Save in the upper right corner to save the new flow that you modified.
* Click Activate to activate the new modified flow.

<figure><img src="/files/yb3YfR4obfz4LqALdJTr" alt=""><figcaption></figcaption></figure>

* Click Deactivate to deactivate an existing flow.
  * If both existing and new flows are active, they may not work as desired.

### Considerations when modifying a flow

* You need to modify the new flow that you saved under a different name.
* You can add as many new elements as the number of queues you want to use.
* If you see a statement saying that the resource in the Decision element is invalid, please click to enter the resource in the order specified in the table.


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