> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guides/send-additional-notification-message-before-auto-end.md).

# Send additional notification message before auto-end

#### **Step 1: Enter Custom Setting Chat Alert Time Alert Value**

Path: Setup → Custom Setting → SC Setup → Manage → Edit

Enter the auto-end notification time (n minutes before auto-end) in the Chat After Time Alert field.

⚠️ Since the auto-end notification batch runs in 5-minute intervals, it is recommended to enter values in multiples of 5 minutes.

<figure><img src="/files/gKkW5hoHNNtUTQ1E2Fst" alt=""><figcaption></figcaption></figure>

#### **Step 2: Create Auto Response Record for Auto-End Notification**

<figure><img src="/files/6kujbfW3zATLUwWO3S7i" alt=""><figcaption></figcaption></figure>

Create an Auto Response record with the Type set to End Chat Alert.

#### **Step 3: Register Auto-End Schedule**

Path: Simply Chat → Run Schedule → Click Register Auto End Schedule

Click the button above to register the auto-end batch schedule.

⚠️ Note: If a schedule is already registered, please remove the existing schedule first via Remove Auto End Schedule before registering a new one.

<figure><img src="/files/1sAlDt2YU2hW0DcdnPpS" alt=""><figcaption></figcaption></figure>

#### **Notes**

* Since the Auto End Alert Batch schedule runs at 5-minute intervals, there may be a discrepancy between the configured time and the actual notification delivery time.
* Example: <br>

  | Field                                         | Value            |
  | --------------------------------------------- | ---------------- |
  | Chat After Time (Auto-End Time)               | 1 hour           |
  | Chat After Time Alert (End Notification Time) | 5 minutes before |
  | Last Agent Chat Time                          | 00:04            |
  | **Actual Auto-End Notification Sent Time**    | **01:00**        |

  \
  As shown above, depending on the batch execution cycle, notification messages may be sent with a slight delay compared to the configured timing. Please keep this in mind.
* The criteria for sessions subject to auto-end applies only to sessions where the last chat message was a customer identity verification request or a message directly sent by the agent.


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