> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guides/check-the-last-response-time-of-the-agent..md).

# Check the last response time of the agent.

This value can be used to calculate the response time from the start to the end of the consultation.

### Additional Fields

Two fields will be added to the Chat Session.

<figure><img src="/files/YD7YudFY16w6LzoV80MA" alt=""><figcaption></figcaption></figure>

### Conditions for Field Value Changes:

1. The Chat Session status is "Chat End."
2. The `IsCheckedLastTalkAgent` field is false.
3. The schedule for checking the agent's last response time must be active.

### Execution Steps

1. In the App Launcher, go to **Run Schedule**.\
   ![](/files/vZ9s9WJ7gM5WYSdc5b6D)
2. Specify the desired time for execution and then click the adjacent button.

<figure><img src="/files/OcOs0E9J0PqjeFV2OGl6" alt=""><figcaption></figcaption></figure>

3. When "Success" appears, the registration is complete.

<figure><img src="/files/EvJGH37naAeVIJnxDhNI" alt=""><figcaption></figcaption></figure>

4. You can check the registered schedule under **Setup** > **Scheduled Jobs**.

<figure><img src="/files/kZhPzjrCelEaZJ5mtaCn" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Notes**

**Pre-Condition Requirement:** This must be completed before creating the EndChat for the Chat Session. Ensure that the time is set to execute before the time configured in SC\_Setup.

**Automated Responses:** Automated responses are not considered as agent responses. Only actual responses from an agent are used to check the real agent response time. When `[WINP__IsCheckedLastTalkAgent__c]` is set to true, it is considered that the actual agent response time has been recorded.
{% endhint %}


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