> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guides/automatic-shutdown-feature.md).

# Automatic shutdown feature

### Criteria for automatic shutdown

* Automatic shutdown is determined **based on the last chat input time** in the consultation session.
* You can set the auto shutdown target using **Auto End Only For Agent**.
* Automatic shutdown is only applied **in the Chatting state**. (It does not work when the state is AutoResponse, Chat Request, or Chat End.)

### Automatic shutdown time setting

* It operates in units of time.

### Automatic shutdown exception setting

* There is a button that can limit automatic shutdown for each session.

### Check if automatic shutdown is enabled

* If the Is Auto End field of a Chat Session is true, it is a Chat Session that was terminated by automatic shutdown.

### **Precautions**

* In Salesforce, the time check for Chat Sessions is conducted **in 15-minute intervals**.
* In other words, a Chat Session that has been open for over an hour at 16 minutes will be automatically terminated at 30 minutes.
* **If you do not set up an automatic response, it will not work.**
* **The automatic shutdown feature will not work if you do not set up a schedule.**

{% hint style="warning" %}
If you use a version earlier than **2.16.0.4**, Auto End will not work properly. 

Please make sure to use the latest version.
{% endhint %}


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