> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/greeting-configuration.md).

# Greeting configuration

Configure the greeting message displayed when the chatbot starts.

### Set up a greeting without separating messages

<div align="left"><figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2F3gWGaRcYVPhJSsZKkJrO%2Fimage.png?alt=media&amp;token=4aab3976-96eb-4704-92a8-ad8c219ddeef" alt=""><figcaption></figcaption></figure></div>

Set it up as shown in the image above.

1. Create a greeting by setting KakaoType to Button.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FRZdBdletrS93n40EsFI6%2Fimage.png?alt=media&amp;token=47372e9d-439f-4fc9-bff3-ac61e6d43fdf" alt=""><figcaption></figcaption></figure>

2. Set up the child records.\
   On the created Chatbot Initial 1 record page, click the Related tab, then click \[New] under AutoResponse.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FU8hHjGWb54Nspck5JMBs%2Fimage.png?alt=media&amp;token=f19e0cde-e4eb-4946-8624-893d431508ee" alt=""><figcaption></figcaption></figure>

3. Enter the button values displayed on the screen. Repeat this step as needed.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FliEMJK6jh9kPUFpy6Wqy%2Fimage.png?alt=media&amp;token=e367bff4-7e95-40bb-84bf-8ddfcc6b64fa" alt=""><figcaption></figcaption></figure>

### Set up a greeting with separated messages

<div align="left"><figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2Fsk4z8MvVd5hWWHqTCPwT%2Fimage.png?alt=media&amp;token=038c4811-bc98-4810-9f36-086d5cd01537" alt=""><figcaption></figcaption></figure></div>

1. Set KakaoType to Text so that "Hello. This is Windmillsoft :)" is displayed as text. \
   Since there are two greeting messages in this case, you must specify the priority order.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FXATLewPvLvZi5yoOEEgB%2Fimage.png?alt=media&amp;token=7b7e09a9-28e5-4a25-bd17-e690ab007508" alt=""><figcaption></figcaption></figure>

2. Next, set up the greeting associated with the button.

   Since it comes after the first greeting, set Priority to 2.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FUOGxzDwT5g8LgUhTz4Ag%2Fimage.png?alt=media&amp;token=9b2b3083-61ec-454f-87d0-03b10f69150d" alt=""><figcaption></figcaption></figure>

3. Create a child record.\
   On the Chatbot Initial 1-1 record page, click the Related tab, then select \[New] under Auto Response.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FUBN1iT9vmrnmBl26HTyw%2Fimage.png?alt=media&amp;token=405600a6-03aa-4656-a8b7-f29c65983b17" alt=""><figcaption></figcaption></figure>

4. Set the auto-response values for the button. Repeat this step as needed.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FWWy1atKXFP49wSSpqjvP%2Fimage.png?alt=media&amp;token=264fff86-7dd8-4681-92fc-0bca1777323d" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
**Important notes**

Before testing, make sure that the Start New Consultation / Continue Consultation settings are complete.
{% endhint %}
