> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/connect-to-an-agent-when-a-button-is-clicked/displaying-the-waiting-queue.md).

# Displaying the waiting queue

### Enable the waiting queue display feature

1. Before setting up auto-response, click on the gear icon in the top right corner and then click on 'Setup'.
2. Enter 'Custom Settings' in the Quick Find box and select it.

<figure><img src="/files/eIpVNqzadX7aerYDwuaB" alt=""><figcaption></figcaption></figure>

3. Click on the 'Manage' button next to SC\_Setup.

<figure><img src="/files/9hID3hlZCQ5kbmPNT3q0" alt=""><figcaption></figcaption></figure>

4. Set 'Enabled waiting list display' to True and click Save.

<figure><img src="/files/muIzN5fJrL8XBweRuntf" alt=""><figcaption></figcaption></figure>

### Set up the wating queue message

The configuration is the same as the "Connect to a consultant" message.

Use {{n}} in the message where the number of waiting customers should be displayed.

If there are multiple "Connect to a consultant" messages, use Priority to specify their display order.

<figure><img src="/files/GQ9UpuvgAjJ1xNADpnIp" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/vPaUvyNIbVZwxnSxfMf2" alt=""><figcaption><p>When there are people waiting</p></figcaption></figure>

<figure><img src="/files/vwCZBl1TiSPdcDwb62Ye" alt=""><figcaption><p>When there are no people waiting</p></figcaption></figure>

{% hint style="warning" %}
If there are no waiting customers when a customer clicks "Connect to a consultant," **the auto-response displaying the waiting queue will not be shown.** Therefore, make sure to add a **default "Connect to a consultant" message.**
{% endhint %}