Authentication

Configure the scenario used to retrieve customer information.

Changes the randomly generated customer name to the customer's KakaoTalk nickname.

After authentication is completed, the customer's name is changed to their KakaoTalk nickname, and information such as the phone number and email address is stored in Chat Customer.

The following is an example of the displayed message.

After an agent sends an authentication request and the customer completes authentication by clicking the authentication button, the following message is displayed immediately: 'Personal information authentication is completed.'

1. Configure the authentication button as shown in the image below.

1. In the Request Auth record, click Related > New.

1. Set the button value. The Name field must include the word "Verifying".

1. After creating the authentication button, create the authentication completion message.

1. Set it up as shown in the image below.