> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/authentication.md).

# Authentication

Changes the randomly generated customer name to the customer's KakaoTalk nickname.

After authentication is completed, the customer's name is changed to their KakaoTalk nickname, and information such as the phone number and email address is stored in Chat Customer.

<figure><img src="/files/BVYxcv1cCTQi8BVnj9tQ" alt=""><figcaption></figcaption></figure>

The following is an example of the displayed message.

After an agent sends an authentication request and the customer completes authentication by clicking the authentication button, the following message is displayed immediately: 'Personal information authentication  is completed.'

<figure><img src="/files/9g6yKAFh0Ro3hm7ys147" alt=""><figcaption></figcaption></figure>

1. Configure the authentication button as shown in the image below.

<figure><img src="/files/EfbeC3OGE67C0OI1qeUe" alt=""><figcaption></figcaption></figure>

2. In the Request Auth record, click Related > New.

<figure><img src="/files/0sYU75LnlNjq9qOQ4wqK" alt=""><figcaption></figcaption></figure>

3. Set the button value. The Name field must include the word "Verifying".

<figure><img src="/files/xueThGnVnvr0qeVVX2LR" alt=""><figcaption></figcaption></figure>

4. After creating the authentication button, create the authentication completion message.

<figure><img src="/files/WLwLoVIPLD8Qxm1g7SRp" alt=""><figcaption></figcaption></figure>

5. Set it up as shown in the image below.

<figure><img src="/files/JPCkNlDN3DUdiQCoSicS" alt=""><figcaption></figcaption></figure>