Add parameters to a web link auto-response

Configure a web link auto-response to include parameter information in the URL.

1. Specify the Upper Step

• If necessary, enter the parent auto-response record in the Upper Step field.

• To automatically send a web link when a chat ends, you must enter the End Chat Auto Response record in the Upper Step field.

2. Configure KakaoType

• Set KakaoType to Link.

• Select the Include Param option.

3. Enter the Message

• Enter the URL of the webpage to be sent in the Message field.

Example URL: https://example.com/form?session_id={sessionId}&agent_id={userId}&customer_id={customerId}