> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/auto-response-setup-guide.md).

# Auto Response setup guide

**Create Auto Response records**

* Go to the \[App Launcher] > Type 'Simply Chat' > Select \[Simply Chat] > \[Auto Response].
* Click \[New] to create individual records.
* Click \[Import] to create records in bulk using auto-response data in CSV format.

<figure><img src="/files/3Ad68Qz7vdDnwLc8bqN8" alt=""><figcaption></figcaption></figure>

### Auto Response fields

<table><thead><tr><th width="203.33333333333331">Field Name</th><th width="444">Description</th><th data-type="checkbox">Required</th></tr></thead><tbody><tr><td>Response Name</td><td>Enter a name to distinguish the record.</td><td>true</td></tr><tr><td>Type</td><td>Specifies the response type for the record.</td><td>true</td></tr><tr><td>Upper Step</td><td>Specifies the previous or parent record for this record.</td><td>false</td></tr><tr><td>Button Type</td><td>Specifies the button type when the Kakao Type is set to Button.</td><td>false</td></tr><tr><td>Message</td><td>Enter the message that will be displayed to the customer.</td><td>false</td></tr><tr><td>Priority</td><td>Specifies the order in which multiple records are displayed on a single screen (top to bottom).</td><td>false</td></tr><tr><td>Kakao Type</td><td>Specifies the behavior of this record.</td><td>true</td></tr><tr><td>Active</td><td>Select whether to activate this record.</td><td>false</td></tr><tr><td>Channel</td><td>Select the messenger channel associated with this record.</td><td>true</td></tr></tbody></table>

### Type

* Specifies the response type for the record.

<table><thead><tr><th width="242">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Chatbot Response</td><td>Select additional buttons and messages to be used.</td></tr><tr><td>LunchTime</td><td>The message displayed during lunchtime.</td></tr><tr><td>NotOPTimeAR</td><td>Select if this is the header for auto-response during non-business hours.</td></tr><tr><td>End Notice</td><td>The message displayed when a chat is automatically closed.</td></tr><tr><td>Outside of Office Hours</td><td>The message displayed outside business hours.</td></tr><tr><td>Authorization Request</td><td>The message displayed when the user clicks the authentication request button on the chat screen.</td></tr><tr><td>Authorization Completed</td><td>The message displayed when customer authentication is successfully completed.</td></tr><tr><td>End Chat</td><td>The message displayed when the user clicks the End Chat button on the chat screen.</td></tr><tr><td>Restart Chat</td><td>Select this option for the button that restarts a chat after it has ended and for the message displayed when the button is clicked.</td></tr><tr><td>New Chat</td><td>The button used to start a new chat and the message displayed when the button is clicked.</td></tr><tr><td>Prev</td><td>Returns to the previous step.</td></tr><tr><td>First</td><td>Returns to the first step.</td></tr></tbody></table>

### Button Type

* Specifies the button type when the Kakao Type is set to Button.

<table><thead><tr><th width="237">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Link</td><td>Displays the web page specified by the URL in the Message field.</td></tr><tr><td>Select</td><td>A button that the customer can select.</td></tr><tr><td>Connect to Agent</td><td>Connects the customer to an agent.</td></tr></tbody></table>

### Kakao Type

* Specifies the behavior of this record.

<table><thead><tr><th width="246">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Button</td><td>Displays buttons that allow the customer to proceed to the next step.</td></tr><tr><td>Button (Include Header)</td><td>This feature is currently not in use.</td></tr><tr><td>Link</td><td>Displays the web page specified by the URL in the Message field.</td></tr><tr><td>Text</td><td>Displays the text entered in the Message field.</td></tr></tbody></table>

### Considerations when creating Auto Response records

When creating AutoResponse records through import:

* Because the records have multiple levels, you may need to run the import process multiple times.
* To prevent duplicate records, you must enter a value in the External Key field.
* The External Key value can be referenced in the Upper Step field.