Before setting up Auto Responses, review the following field descriptions.
Create Auto Response records
Go to the [App Launcher] > Type 'Simply Chat' > Select [Simply Chat] > [Auto Response].
Click [New] to create individual records.
Click [Import] to create records in bulk using auto-response data in CSV format.
Response Name
Enter a name to distinguish the record.
Type
Specifies the response type for the record.
Upper Step
Specifies the previous or parent record for this record.
Button Type
Specifies the button type when the Kakao Type is set to Button.
Message
Enter the message that will be displayed to the customer.
Priority
Specifies the order in which multiple records are displayed on a single screen (top to bottom).
Kakao Type
Specifies the behavior of this record.
Active
Select whether to activate this record.
Channel
Select the messenger channel associated with this record.
Chatbot Response
Select additional buttons and messages to be used.
LunchTime
The message displayed during lunchtime.
NotOPTimeAR
Select if this is the header for auto-response during non-business hours.
End Notice
The message displayed when a chat is automatically closed.
Outside of Office Hours
The message displayed outside business hours.
Authorization Request
The message displayed when the user clicks the authentication request button on the chat screen.
Authorization Completed
The message displayed when customer authentication is successfully completed.
End Chat
The message displayed when the user clicks the End Chat button on the chat screen.
Restart Chat
Select this option for the button that restarts a chat after it has ended and for the message displayed when the button is clicked.
New Chat
The button used to start a new chat and the message displayed when the button is clicked.
Prev
Returns to the previous step.
First
Returns to the first step.
Link
Displays the web page specified by the URL in the Message field.
Select
A button that the customer can select.
Connect to Agent
Connects the customer to an agent.
Button
Displays buttons that allow the customer to proceed to the next step.
Button (Include Header)
This feature is currently not in use.
Text
Displays the text entered in the Message field.
When creating AutoResponse records through import:
Because the records have multiple levels, you may need to run the import process multiple times.
To prevent duplicate records, you must enter a value in the External Key field.
The External Key value can be referenced in the Upper Step field.
Last updated 19 days ago
