> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/send-an-additional-notification-before-auto-end.md).

# Send an additional notification before Auto End

#### **Step 1: Configure the Chat After Time Alert value in Custom Settings**

Path: Setup → Custom Settings → SC Setup → Manage → Edit

Enter the auto-end notification time (n minutes before auto-end) in the Chat After Time Alert field.

⚠️ Since the Auto End notification batch runs every five minutes, it is recommended to use values in five-minute increments.

<figure><img src="/files/gKkW5hoHNNtUTQ1E2Fst" alt=""><figcaption></figcaption></figure>

#### **Step 2: Create an Auto Response record for Auto End notifications**

<figure><img src="/files/6kujbfW3zATLUwWO3S7i" alt=""><figcaption></figcaption></figure>

Create an Auto Response record with the Type set to End Chat Alert.

#### **Step 3: Register Auto End schedule**

Path: Simply Chat → Run Schedule → Click Register Auto End Schedule

Click the button above to register the Auto End batch schedule.

⚠️ Note:If a schedule is already registered, remove the existing schedule using Remove Auto End Schedule before registering a new one.

<figure><img src="/files/1sAlDt2YU2hW0DcdnPpS" alt=""><figcaption></figcaption></figure>

#### **Notes**

* Since the Auto End Alert Batch runs every five minutes, there may be a difference between the configured notification time and the actual delivery time.
* Example: <br>

  | Field                                         | Value            |
  | --------------------------------------------- | ---------------- |
  | Chat After Time (Auto-End Time)               | 1 hour           |
  | Chat After Time Alert (End Notification Time) | 5 minutes before |
  | Last Agent Chat Time                          | 00:04            |
  | **Actual Auto End Notification Time**         | **01:00**        |

  \
  As shown above, depending on the batch execution cycle, notification messages may be sent with a slight delay compared to the configured timing. Please keep this in mind.
* Sessions are eligible for Auto End notifications only when the last message in the session is either a customer identity verification request or a message sent directly by an agent.