Enter the auto-end notification time (n minutes before auto-end) in the Chat After Time Alert field.
โ ๏ธ Since the Auto End notification batch runs every five minutes, it is recommended to use values in five-minute increments.
Step 2: Create an Auto Response record for Auto End notifications
Create an Auto Response record with the Type set to End Chat Alert.
Step 3: Register Auto End schedule
Path: Simply Chat โ Run Schedule โ Click Register Auto End Schedule
Click the button above to register the Auto End batch schedule.
โ ๏ธ Note:If a schedule is already registered, remove the existing schedule using Remove Auto End Schedule before registering a new one.
Notes
Since the Auto End Alert Batch runs every five minutes, there may be a difference between the configured notification time and the actual delivery time.
Example:
Field
Value
Chat After Time (Auto-End Time)
1 hour
Chat After Time Alert (End Notification Time)
5 minutes before
Last Agent Chat Time
00:04
Actual Auto End Notification Time
01:00
As shown above, depending on the batch execution cycle, notification messages may be sent with a slight delay compared to the configured timing. Please keep this in mind.
Sessions are eligible for Auto End notifications only when the last message in the session is either a customer identity verification request or a message sent directly by an agent.
