Send an additional notification before Auto End

Step 1: Configure the Chat After Time Alert value in Custom Settings

Path: Setup → Custom Settings → SC Setup → Manage → Edit

Enter the auto-end notification time (n minutes before auto-end) in the Chat After Time Alert field.

⚠️ Since the Auto End notification batch runs every five minutes, it is recommended to use values in five-minute increments.

Step 2: Create an Auto Response record for Auto End notifications

Create an Auto Response record with the Type set to End Chat Alert.

Step 3: Register Auto End schedule

Path: Simply Chat → Run Schedule → Click Register Auto End Schedule

Click the button above to register the Auto End batch schedule.

⚠️ Note:If a schedule is already registered, remove the existing schedule using Remove Auto End Schedule before registering a new one.

Notes

• Since the Auto End Alert Batch runs every five minutes, there may be a difference between the configured notification time and the actual delivery time.

• Example:

  Field	Value
  Chat After Time (Auto-End Time)	1 hour
  Chat After Time Alert (End Notification Time)	5 minutes before
  Last Agent Chat Time	00:04
  Actual Auto End Notification Time	01:00

  As shown above, depending on the batch execution cycle, notification messages may be sent with a slight delay compared to the configured timing. Please keep this in mind.

• Sessions are eligible for Auto End notifications only when the last message in the session is either a customer identity verification request or a message sent directly by an agent.