> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/manage-capacity-using-omni-paused-status.md).
# Manage capacity using Omni Paused Status
**Step 1: Add Status Picklist Value**
Add a Status picklist value to the Chat Session and Chat Customer objects.
* Target Objects: Chat Session, Chat Customer
* Field: Status
* Note: The API names of the values added to both objects must be identical.
**Step 2: Open Flow Editor**
Open the Flow Builder for the installed flow : `SC_talkSession status update when owner changed via omni channel`
**Step 3: Add Decision Component**
Add a Decision element under the Is TalkSession Null element.
**Step 4: Configure Decision Component**
| Field | Value |
| --------------------- | ----------------------- |
| Label | isStatusPause |
| API Name | isStatusPause |
| Select Decision Logic | Manually Set Conditions |
**Configure the following outcome:**
| Field | Value |
| ----------------------------------------- | ---------------------------- |
| Outcome Label | isNotPause |
| Outcome API Name | isNotPause |
| Condition Requirements to Execute Outcome | All Conditions Are Met (AND) |
**Condition Details:**
| Field | Value |
| -------- | ----------------------------------------------- |
| Resource | {!Get\_TalkSession\_Record.WINP\_\_Status\_\_c} |
| Operator | Does Not Equal |
| Value | Select the Status value added in Step 1. |
**When to Execute Outcome:**
If the condition requirements are met
**Step 5: Omni-Channel Settings**
Path: Setup → Omni-Channel → Service Channels → Select SimplyChat
Add the newly created Status value to Values for Paused.
**Usage Example**
* During an active chat session, change the session's Status to a value included in Values for Paused to temporarily free up capacity.
* You can verify the available capacity in the Omni-Channel widget and Omni Supervisor.
* Based on the available capacity, you can receive additional sessions or change the Status back to Chatting to resume the chat.
