Configure closed chats for each session
Stores the chat history for each session as a closed chat record.

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Stores the chat history for each session as a closed chat record.
Setup > Quick Find > Custom Settings > SC_Setup > Manage > Edit

Available values for End Chat Management Time
Immediately (A closed chat is created immediately when the End Chat button is clicked.)
Daily
Weekly
Monthly
Quarterly
Yearly
※ Except for Immediately, Chat Sessions with a status of Chat End are converted to closed chats on the scheduled date and time.
※ If you select a value other than Immediately, you must set the End Chat Management Time.
For example, in the image above, if Daily is selected, the process runs at 8:00 AM on the following day.
※ The default setting is Daily at 12:00 AM (midnight).
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