Configure closed chats for each session

Stores the chat history for each session as a closed chat record.

• Setup > Quick Find > Custom Settings > SC_Setup > Manage > Edit

• Available values for End Chat Management Time

  • Immediately (A closed chat is created immediately when the End Chat button is clicked.)

  • Daily​

  • Weekly ​

  • Monthly​

  • Quarterly​

  • Yearly

※ Except for Immediately, Chat Sessions with a status of Chat End are converted to closed chats on the scheduled date and time.

※ If you select a value other than Immediately, you must set the End Chat Management Time.

For example, in the image above, if Daily is selected, the process runs at 8:00 AM on the following day.

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※ The default setting is Daily at 12:00 AM (midnight).