Auto End target settings

You can determine whether a chat is automatically ended based on whether the last message was sent by the agent or the customer.

Added fields

The following field is added to Custom Settings.

Label	API Name	Type
Auto End Only For Agent	WINP_AutoEndOnlyForAgent	Checkbox

The Auto End target varies depending on the conditions below. By default, this option is unchecked.

Condition	Auto End target
"Auto End Only For Agent" is checked.	Chats where the last message was sent by the agent.
"Auto End Only For Agent" is unchecked.	Chats where the last message was sent by either the agent or the customer.

How to configure

1. Setup > Custom Settings > Click Manage next to SC_Setup

1. Click "Edit"

1. Select the Auto End Only For Agent checkbox.