Auto End feature
Configure chats to end automatically after a certain period of time.
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Configure chats to end automatically after a certain period of time.
Before configuring Auto End, review the summary of the Auto End feature below.
Auto End is determined based on the last chat input time in the Chat Session.
You can set the Auto End target using Auto End Only For Agent.
Auto End applies only when the status is Chatting. (It does not work when the state is AutoResponse, Chat Request, or Chat End.)
The setting works in hourly units
You can configure whether Auto End is applied for each Chat Session.
If the Is Auto End field of a Chat Session is true, the Chat Session was ended by Auto End.
Salesforce checks Chat Session time in 15-minute intervals.
For example, if a Chat Session exceeds 1 hour at the 16-minute mark, it will be processed by Auto End at the 30-minute mark.
Auto End does not work unless auto responses are configured.
Auto End does not work unless the schedule is configured.
If you use a version earlier than 2.16.0.4, Auto End will not work properly.
Please make sure to use the latest version.
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