> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature.md).

# Auto End feature

Before configuring Auto End, review the summary of the Auto End feature below.

### Auto End criteria

* Auto End is determined **based on the last chat input time** in the Chat Session.
* You can set the Auto End target using **Auto End Only For Agent.**
* Auto End applies **only** when the status is Chatting. (It does not work when the state is AutoResponse, Chat Request, or Chat End.)

### Automatic End time settings

* The setting works in hourly units

### Automatic End exception settings

* You can configure whether Auto End is applied for each Chat Session.

### Check whether a Chat Session ended by Auto End

* If the Is Auto End field of a Chat Session is true, the Chat Session was ended by Auto End.

### **Notes**

* Salesforce checks Chat Session time in **15-minute intervals**.
* For example, if a Chat Session exceeds 1 hour at the 16-minute mark, it will be processed by Auto End at the 30-minute mark.
* Auto End does **not** work unless auto responses are configured.
* Auto End does **not** work unless the schedule is configured.

{% hint style="warning" %}
If you use a version earlier than **2.16.0.4**, Auto End will not work properly. 

Please make sure to use the latest version.
{% endhint %}