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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Salesforce setup guide

A guide to configuring various settings in Salesforce.

Set up Auto ResponseAuto End featureMultiple channel setupContinue chats on holidaysConfigure closed chats for each sessionCheck the agent's last response timeImport public holidaysManage capacity using Omni Paused StatusSend an additional notification before Auto EndUnanswered Consultation Alerts
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