> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide.md).

# Salesforce setup guide

- [Set up Auto Response](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response.md)
- [Auto Response setup guide](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/auto-response-setup-guide.md): Before setting up Auto Responses, review the following field descriptions.
- [Setting up Auto Response in Salesforce](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce.md)
- [Sample scenario](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/sample-scenario.md)
- [Greeting configuration](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/greeting-configuration.md): Configure the greeting message displayed when the chatbot starts.
- [Configure closing messages](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/configure-closing-messages.md): Configure the message displayed when a chat ends.
- [Set up "Start New Consultation" / "Continue Consultation"](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-start-new-consultation-continue-consultation.md): Configure the options that are displayed after a chat has ended.
- [Messages for outside business hours and lunchtime](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/messages-for-outside-business-hours-and-lunchtime.md): Configure the messages displayed during outside business hours and lunchtime.
- [Set up auto response for outside business hours](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-auto-response-for-outside-business-hours.md): Configure separate auto responses for business hours and outside business hours.
- [Authentication](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/authentication.md): Configure the scenario used to retrieve customer information.
- [Redirect to a link when a button is clicked](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/redirect-to-a-link-when-a-button-is-clicked.md): Configure a button to redirect users to a specific link when clicked.
- [Connect to an agent when a button is clicked](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/connect-to-an-agent-when-a-button-is-clicked.md): Configure a button that connects the customer to an agent when clicked.
- [Displaying the waiting queue](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/connect-to-an-agent-when-a-button-is-clicked/displaying-the-waiting-queue.md): When a customer clicks the "Connect to a consultant" button in the auto-response, a message is displayed showing the number of customers currently waiting ahead in the queue (Chat Request).
- [Set up "First" and "Previous"](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-first-and-previous.md): Learn how to configure the "First" and "Previous" buttons.
- [Set up more than 5 buttons](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-more-than-5-buttons.md): This section explains how to configure more than five buttons.
- [Add parameters to a web link auto-response](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/add-parameters-to-a-web-link-auto-response.md): Configure a web link auto-response to include parameter information in the URL.
- [Set up auto responses using Excel](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/set-up-auto-responses-using-excel.md): This section explains how to import auto-response values in bulk using Excel.
- [Auto End feature](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature.md): Configure chats to end automatically after a certain period of time.
- [Auto End target settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-target-settings.md): You can determine whether a chat is automatically ended based on whether the last message was sent by the agent or the customer.
- [Auto End time settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-time-settings.md): Set the time threshold for Auto End.
- [Auto End auto-response settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-auto-response-settings.md): Configure the auto-response that is displayed when Auto End occurs.
- [Register an Auto End schedule](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/register-an-auto-end-schedule.md)
- [Auto End exclusion](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-exclusion.md): Configure sessions that should not be ended automatically.
- [Check Auto End status](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/check-auto-end-status.md): Determine whether the session was ended by Auto End.
- [Multiple channel setup](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/multiple-channel-setup.md): If you use multiple channels in a single org, you must configure the following settings for each channel.
- [Continue chats on holidays](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/continue-chats-on-holidays.md): Configure a channel that operates every day without excluding public holidays or weekends.
- [Configure closed chats for each session](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/configure-closed-chats-for-each-session.md): Stores the chat history for each session as a closed chat record.
- [Check the agent's last response time](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/check-the-agents-last-response-time.md): Records the time when the agent last responded.
- [Import public holidays](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/import-public-holidays.md): Updates and manages public and substitute holiday information for South Korea.
- [Manage capacity using Omni Paused Status](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/manage-capacity-using-omni-paused-status.md)
- [Send an additional notification before Auto End](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/send-an-additional-notification-before-auto-end.md)
- [Unanswered Consultation Alerts](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/unanswered-consultation-alerts.md)