> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/quick-text.md).

# Quick Text

## Enable Quick Text

{% hint style="warning" %}
If Quick Text is already enabled, you can skip this step.
{% endhint %}

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Quick Text Settings] > \[Enable Quick Text] > \[Save]

<figure><img src="/files/wrD1vZz1tbiTWkzv66Bg" alt=""><figcaption></figcaption></figure>

## Set Quick Text permissions

{% hint style="warning" %}
If permissions for Quick Text have already been configured, you can skip this step.
{% endhint %}

* Go to![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Profiles] > Edit for the profile of the user who will use the Quick Text feature in SimplyChat.

<figure><img src="/files/4cMgzicvIFnJPQLxqnuz" alt=""><figcaption></figcaption></figure>

* Set Quick Text to \[Default On] and click \[Save].

<figure><img src="/files/ULZ50GWS7EUQTPpvSHxY" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/5RHe8wc5VJpcr0ZMR7Rt" alt=""><figcaption></figcaption></figure>

## Add Quick Text Channel

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > \[Object Manager] > Quick Find > \[Quick Text]

<figure><img src="/files/TgChzMnHmSfNoOugQLX9" alt=""><figcaption></figcaption></figure>

* \[Fields & Relationships] > \[Channel]

<figure><img src="/files/pNz26bt6Whk0IPk9bAwp" alt=""><figcaption></figcaption></figure>

* Click \[New], enter the channel name, and then click \[Save].

<figure><img src="/files/Jcn1C3nnAriTQ9JsN1DQ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/1gdUCvLsNGIz6IdVKgxu" alt=""><figcaption></figcaption></figure>

* Click \[Edit] for the newly added value, enter the channel key in the API Name field, and then click \[Save].

<figure><img src="/files/aYo4rzRC8PqRUYfvgVzQ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/IJReMzsbd537WelBNubT" alt=""><figcaption></figcaption></figure>

## Create Quick Text Categories

* \[Fields & Relationships] > \[Category]

<figure><img src="/files/2NhKCFNXjSC9SJfxOAIY" alt=""><figcaption></figcaption></figure>

* \[Category Picklist Values] > \[New]

<figure><img src="/files/qDof4NNPBoIv1PvghbgZ" alt=""><figcaption></figcaption></figure>

* Enter the category values separated by line breaks, and then click \[Save].

## Create Quick Text records

* \[App Launcher]![](/files/TCtNd1cR1aijpn4Wev3V) > Enter 'Simply Chat' > \[Quick Text] > \[New Quick Text]

<figure><img src="/files/Z43wgLiekJQQidvgRUnA" alt=""><figcaption></figcaption></figure>

* Enter field values such as the message and associated channel, and then click \[Save].

<figure><img src="/files/qxu9Kr4EReB1yseaWwEq" alt=""><figcaption></figcaption></figure>

## Using Quick Text

* The created Quick Text records can be used through the \[Quick Text] button on the Chat Session screen.

<figure><img src="/files/dH4HBVpXTip1G1E9jefy" alt=""><figcaption></figcaption></figure>

* You can use \[Insert Merge Field] to dynamically configure messages in Quick Text.
* Hover over each title in the red box to view the text.

<figure><img src="/files/a2KZOgqt2sdwt94UJnTX" alt=""><figcaption></figcaption></figure>

* The text remains visible while the cursor is in the left text area. When the cursor moves outside the red box, the text remains visible for 3 seconds and then disappears.