> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/quick-text.md).

# Quick Text

Save frequently used messages to respond more quickly in chats.

## Enable Quick Text

{% hint style="warning" %}
If Quick Text is already enabled, you can skip this step.
{% endhint %}

* ![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FDMPUx7KPboVMKP47LTtp%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20160323.png?alt=media\&token=a47d455e-de8c-4c2f-8ac1-2cc0d665b423) > \[Setup] > Quick Find > \[Quick Text Settings] > \[Enable Quick Text] > \[Save]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FPdYgoQ51sHokpOSIphED%2F5.png?alt=media&amp;token=f745972f-0f15-422e-8df4-798154b72003" alt=""><figcaption></figcaption></figure>

## Set Quick Text permissions

{% hint style="warning" %}
If permissions for Quick Text have already been configured, you can skip this step.
{% endhint %}

* Go to![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FDMPUx7KPboVMKP47LTtp%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20160323.png?alt=media\&token=a47d455e-de8c-4c2f-8ac1-2cc0d665b423) > \[Setup] > Quick Find > \[Profiles] > Edit for the profile of the user who will use the Quick Text feature in SimplyChat.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FFWmROftY8Io6Wv517xso%2F6.png?alt=media&amp;token=0e438142-63bc-4d8f-968b-8f7fa0a97770" alt=""><figcaption></figcaption></figure>

* Set Quick Text to \[Default On] and click \[Save].

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FBstlPqH65LEgZi3gXk2l%2F7.png?alt=media&amp;token=a9112a6d-d71a-4b56-9f6f-2a30b35ae7e4" alt=""><figcaption></figcaption></figure>

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FqZEXZe1KMuu4frjcSZ3e%2F8.png?alt=media&amp;token=d7c0f8a1-8dee-4000-926e-1a5dbe29e62b" alt=""><figcaption></figcaption></figure>

## Add Quick Text Channel

* ![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FDMPUx7KPboVMKP47LTtp%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20160323.png?alt=media\&token=a47d455e-de8c-4c2f-8ac1-2cc0d665b423) > \[Setup] > \[Object Manager] > Quick Find > \[Quick Text]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FEKT78kcyxDlyRhh3nBlN%2F9.png?alt=media&amp;token=e3828922-3267-4fe4-95be-6cf4d203922c" alt=""><figcaption></figcaption></figure>

* \[Fields & Relationships] > \[Channel]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FfNk79mKIrzxvleh66Yeb%2F10.png?alt=media&amp;token=f8ef01dd-cffa-433c-ba82-b090f3c4e290" alt=""><figcaption></figcaption></figure>

* Click \[New], enter the channel name, and then click \[Save].

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FsGwaesZLWplfXi74TQBp%2F11.png?alt=media&amp;token=f4131a39-f0af-489d-a41e-5ef235b0bea1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FGm8evJBf8NbXU7oLzIVM%2F12.png?alt=media&amp;token=edc25389-fa3d-4fe3-9b50-b116e11379f8" alt=""><figcaption></figcaption></figure>

* Click \[Edit] for the newly added value, enter the channel key in the API Name field, and then click \[Save].

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FWGvvympgXSqg3Ei0WXfE%2F13.png?alt=media&amp;token=a214a288-b5bb-46ab-89a0-8646d1067bd6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FXdzc9Dk6oA9pfZqDp3GN%2F14.png?alt=media&amp;token=b85b547f-b2b3-48a8-b48d-b257ea0e5588" alt=""><figcaption></figcaption></figure>

## Create Quick Text Categories

* \[Fields & Relationships] > \[Category]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FDMEpM6plKeLyAjvhqGnb%2Fimage.png?alt=media&amp;token=aae44588-e24b-4081-bd1e-4feb55947422" alt=""><figcaption></figcaption></figure>

* \[Category Picklist Values] > \[New]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2F4DmGhf3MpDmpazEW2KHb%2Fimage.png?alt=media&amp;token=bc2904ce-6738-4399-bb0f-ec279a8cd158" alt=""><figcaption></figcaption></figure>

* Enter the category values separated by line breaks, and then click \[Save].

## Create Quick Text records

* \[App Launcher]![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FD36L6cageRxh1DFXZfei%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20162527.png?alt=media\&token=bbf4b57f-0131-44f8-9fdf-830ea4e8c2c5) > Enter 'Simply Chat' > \[Quick Text] > \[New Quick Text]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FZZLgdksnK9gJWNQpAQt7%2F15.png?alt=media&amp;token=9b912b3d-4987-44f2-9f67-84303f3348e0" alt=""><figcaption></figcaption></figure>

* Enter field values such as the message and associated channel, and then click \[Save].

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2Ft0ZdH8wSo3leRZ6V2qvw%2F16.png?alt=media&amp;token=815a2181-29c4-45cf-9d4a-a643aef6f3e7" alt=""><figcaption></figcaption></figure>

## Using Quick Text

* The created Quick Text records can be used through the \[Quick Text] button on the Chat Session screen.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FxwLWQToxL2bqBeYjJUXZ%2Fimage.png?alt=media&amp;token=bc45ca73-6ece-470c-ba54-bdc39a3be79d" alt=""><figcaption></figcaption></figure>

* You can use \[Insert Merge Field] to dynamically configure messages in Quick Text.
* Hover over each title in the red box to view the text.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FSAOPrbgcHw5Z5DiIw9KR%2Fimage.png?alt=media&amp;token=6ff054f1-c0b2-4e23-99ba-ebc98d1f6b51" alt=""><figcaption></figcaption></figure>

* The text remains visible while the cursor is in the left text area. When the cursor moves outside the red box, the text remains visible for 3 seconds and then disappears.