> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/service-channels.md).

# Service Channels

## Create a Service Channel

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] >Quick Find > \[Service Channels] > \[New]

<figure><img src="/files/U85coTzACrRzzwYSiT8c" alt=""><figcaption></figcaption></figure>

* Enter the values for each field and click \[Save].

<figure><img src="/files/N6MGE49o8Rm0CgVNTwJH" alt=""><figcaption></figcaption></figure>

## Service Channel fields

<table><thead><tr><th width="280">Item</th><th width="370.3333333333333">Description</th><th data-type="checkbox">Required</th></tr></thead><tbody><tr><td>Service Channel Name</td><td><p>The name of the service channel.</p><p>Enter  'SimplyChat'.</p></td><td>true</td></tr><tr><td>Developer Name</td><td><p>The API name of the service channel.</p><p>This field is automatically populated when you enter the Service Channel Name and should be set to 'SimplyChat'.</p></td><td>true</td></tr><tr><td>Salesforce Object</td><td><p>Select the object to be converted into a work item.</p><p>Select 'Chat Session'.</p></td><td>true</td></tr><tr><td>Custom Console Footer Component</td><td>Specifies the component that is displayed when a user accepts a work item.</td><td>false</td></tr><tr><td>Minimize the Omni-Channel widget when work is accepted</td><td>The Omni-Channel widget is automatically minimized when the user accepts a work item.</td><td>false</td></tr><tr><td>Automatically accept work requests</td><td>Work items are assigned automatically without requiring the user to accept them manually.</td><td>false</td></tr><tr><td>Override agent's audio settings</td><td>Select the notification sound that is played when a work item is routed to the user.</td><td>false</td></tr></tbody></table>