> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/routing-configurations.md).

# Routing Configurations

## Creating a Routing Configuration

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Routing Configurations] > \[New]

<figure><img src="/files/0ua4XlPVUr76U3RSVCcz" alt=""><figcaption></figcaption></figure>

* Enter each items value > \[Save]

<figure><img src="/files/KFeVewL0VbPWsrmhclvt" alt=""><figcaption></figcaption></figure>

## Routing Setup Items

<table><thead><tr><th width="204">Item</th><th width="445.33333333333326">Description</th><th data-type="checkbox">필수</th></tr></thead><tbody><tr><td>Routing Configuration Name</td><td><p>Name of the routing configuration. </p><p>Type 'SimplyChat'.</p></td><td>true</td></tr><tr><td>Developer Name</td><td><p>The API name of the routing configuration. </p><p>Entering the Routing Configuration Name will automatically enter and 'SimplyChat'.</p></td><td>true</td></tr><tr><td>Overflow Assignee</td><td><p>Sets the user or queue to route the operation when the omnichannel limit for the org is reached. </p><p>Must be a user or queue without a routing configuration.</p></td><td>false</td></tr><tr><td>Routing Priority</td><td><p>The order in which the operations associated with that routing configuration are routed to the user.</p><p>The lower the number, the more routed it is to the user. </p><p>Enter '1'.        </p></td><td>true</td></tr><tr><td>Routing Model</td><td><p>Determines how the service channel is routed to the assigned user. </p><p>Select 'Most Available'.</p></td><td>true</td></tr><tr><td>Push Time-Out</td><td>Limits the amount of time a user responds to an item before the job is pushed to another user.</td><td>false</td></tr><tr><td>Drop Additional Skills Time-Out</td><td>Set the time to elapsed before the additional technology is deleted from ON channel routing.</td><td>false</td></tr><tr><td>Use with Skills-Based Routing Rules</td><td>Use this routing configuration in conjunction with technology-based routing rules.</td><td>false</td></tr><tr><td>Units of Capacity</td><td><p>Indicates the total capacity of the user used when tasks in the queue associated with this configuration are assigned to the user. </p><p>Enter '1'.</p></td><td>false</td></tr><tr><td>Percentage of Capacity</td><td>Percentage of total capacity consumed by users when tasks in the queue associated with this configuration are assigned to them.</td><td>false</td></tr></tbody></table>


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