> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/queues.md).

# Queues

## Create a Queue 

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Queues] > \[New] 

<figure><img src="/files/5mAZZVdP0IicMEvGdl80" alt=""><figcaption></figcaption></figure>

* Enter the values for each field and click \[Save].

<figure><img src="/files/SiDLimlmncOzEVq2gsYw" alt=""><figcaption></figcaption></figure>

## Queue fields

<table><thead><tr><th width="242">Item</th><th>Description</th></tr></thead><tbody><tr><td>Label</td><td><p>The display name of the queue.</p><p>Enter 'SimplyChat'.</p></td></tr><tr><td>Queue Name</td><td><p>The name of the queue.</p><p>Enter 'SimplyChat'.</p></td></tr><tr><td>Routing Configuration</td><td><p>Select the routing configuration to associate with this queue.</p><p>Select 'SimplyChat'.</p></td></tr><tr><td>Supported Objects</td><td><p>Select the objects supported by this queue.</p><p>Select 'Chat Session'.</p></td></tr><tr><td>Queue Members</td><td>Select the users to be added to this queue.</td></tr></tbody></table>