> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/queues.md).

# Queues

Configures which users can be assigned work items.

## Create a Queue 

* ![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FDMPUx7KPboVMKP47LTtp%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20160323.png?alt=media\&token=a47d455e-de8c-4c2f-8ac1-2cc0d665b423) > \[Setup] > Quick Find > \[Queues] > \[New] 

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FpfH0wg3Yf82GBXaHp2cD%2F21.png?alt=media&amp;token=77ef660d-f3a7-44c1-9ef5-f745079aaaaa" alt=""><figcaption></figcaption></figure>

* Enter the values for each field and click \[Save].

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FlA5XrsAnnabb5zABxY1y%2F22.png?alt=media&amp;token=0c9fedd6-3232-425c-80f3-9c0387edcd21" alt=""><figcaption></figcaption></figure>

## Queue fields

<table><thead><tr><th width="242">Item</th><th>Description</th></tr></thead><tbody><tr><td>Label</td><td><p>The display name of the queue.</p><p>Enter 'SimplyChat'.</p></td></tr><tr><td>Queue Name</td><td><p>The name of the queue.</p><p>Enter 'SimplyChat'.</p></td></tr><tr><td>Routing Configuration</td><td><p>Select the routing configuration to associate with this queue.</p><p>Select 'SimplyChat'.</p></td></tr><tr><td>Supported Objects</td><td><p>Select the objects supported by this queue.</p><p>Select 'Chat Session'.</p></td></tr><tr><td>Queue Members</td><td>Select the users to be added to this queue.</td></tr></tbody></table>