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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Queues

Configures which users can be assigned work items.

Create a Queue

  • > [Setup] > Quick Find > [Queues] > [New]

  • Enter the values for each field and click [Save].

Queue fields

Item
Description

Label

The display name of the queue.

Enter 'SimplyChat'.

Queue Name

The name of the queue.

Enter 'SimplyChat'.

Routing Configuration

Select the routing configuration to associate with this queue.

Select 'SimplyChat'.

Supported Objects

Select the objects supported by this queue.

Select 'Chat Session'.

Queue Members

Select the users to be added to this queue.

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