> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md).

# Presence Statuses and Presence Configurations

## Presence Statuses

> Whether to chat based on the user's status that the user can choose from.

{% hint style="warning" %}
If you have a current state that you have already created, you can skip this course.
{% endhint %}

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Presence Statuses] > \[New]

<figure><img src="/files/Xareak6qaRNIEt473OKh" alt=""><figcaption></figcaption></figure>

* Enter each items value > \[Save]
  * Status Options : Online is available for users to chat, and Busy is not available for users to chat.
  * Service Channles : You have to select the SimplyChat channel to use SimplyChat.

<figure><img src="/files/DGjUfTb4VtmsLd1uumNc" alt=""><figcaption></figcaption></figure>

## Presence Configurations

> Sets the user's capacity while chatting with the customer.

{% hint style="warning" %}
If you have a current state configuration that you have already created, you can skip this procedure.
{% endhint %}

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Presence Configurations] > \[New] or \[Edit] > \[Save]
  * Ex) If the Unit of Capacity value set in the routing configuration is 1 and the Capacity value set in the current state configuration is 5, the number of chats a user can make at a time is 5.

<figure><img src="/files/ygewjwVwLGRRc3QdaqMv" alt=""><figcaption></figcaption></figure>

## Presence Statuses Permission Set

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > Select a profile for a Simple Chat user

<figure><img src="/files/08QP60Ii2X63VfnAETrH" alt=""><figcaption></figcaption></figure>

* On Enabled Service Presence Status Access click Edit > \[Save]

<figure><img src="/files/GlkBpui9G29kcbnpLSey" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/4NdpqH3vJzNHf0NSzphR" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.