> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md).
# Presence Statuses and Presence Configurations
Configures users' chat availability and their capacity while handling chats.
## Presence Statuses
> Determines whether a user is available for chats based on the selected status.
{% hint style="warning" %}
If you have already created a Presence Status, you can skip this step.
{% endhint %}
*  > \[Setup] > Quick Find > \[Presence Statuses] > \[New]
* Enter the values for each field and click \[Save].
* Status Options: Online indicates that the user is available for chats, and Busy indicates that the user is unavailable for chats.
* Service Channels: You must select the SimplyChat service channel to use SimplyChat.
## Presence Configurations
> Configures a user's capacity while handling customer chats.
{% hint style="warning" %}
If you have already created a Presence Configuration, you can skip this step.
{% endhint %}
*  > \[Setup] > Quick Find > \[Presence Configurations] > \[New] or \[Edit] > \[Save]
* Example: If the Unit of Capacity value in the routing configuration is set to 1 and the Capacity value in the Presence Configuration is set to 5, the user can handle up to five chats simultaneously.
## Configure Presence Statuses permissions
*  > \[Setup] > Quick Find > Select the profile of a SimplyChat user
* Under Enabled Service Presence Status Access, click \[Edit] and then click \[Save] to configure Presence Status permissions for the selected profile.
