> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/flows.md).
# Flows
*  > \[Setup] >Quick Find > \[Flows] > \[New Flow] > \[Record-Triggered Flow] > \[Create] > Configure the Start element as shown below and click \[Done].
Configure Start
* Create all elements in the following order, then click \[Save] and \[Activate].
* You can add elements using the plus (+) button.
* Use the default values for items that are not specified.
* Save the flow with the name 'SC\_talkSession status update when owner changed via omni channel'.
| Element | Decision |
| ----------------------------------------- | ---------------------------- |
| Label | Agent Work Status |
| Outcome Details | |
| Label | Status is assigned |
| Condition Requirements to Execute Outcome | All Conditions Are Met (AND) |
| Resource | {!$Record.Status} |
| Operator | Equals |
| Value | Opened |
| Element | Get Records |
| ---------------------- | ---------------------------- |
| Label | Get TalkSession |
| Object | Chat Session |
| Condition Requirements | All Conditions Are Met (AND) |
| Field | Id |
| Operator | Equals |
| Value | {!$Record.WorkItemId} |
| Element | Decision |
| ----------------------------------------- | ---------------------------- |
| Label | Is TalkSession Null |
| Outcome Details | |
| Label | TalkSession is Not null |
| Condition Requirements to Execute Outcome | All Conditions Are Met (AND) |
| Resource | {!Get\_TalkSession\_Record} |
| Operator | Is Null |
| Value | {!$GlobalConstant.False} |
| Element | Assignment |
| -------- | ----------------------------------------------- |
| Label | Set TalkSession |
| Variable | {!Get\_TalkSession\_Record.WINP\_\_Status\_\_c} |
| Operator | Equals |
| Value | Chatting |
| Variable | {!Get\_TalkSession\_Record.OwnerId} |
| Operator | Equals |
| Value | {!$User.Id} |
| Element | Update Records |
| -------------------------------------------------- | ------------------------------------------------------------------- |
| Label | Update TalkSession |
| How to Find Records to Update and Set Their Values | Use the IDs and all field values from a record or record collection |
| Condition Requirements | All Conditions Are Met (AND) |
| Record or Record Collection | {!Get\_TalkSession\_Record} |
| Element | Get Records |
| ---------------------- | ---------------------------------------------------------- |
| Label | Get TalkCustomer |
| Object | Chat Customer |
| Condition Requirements | All Conditions Are Met (AND) |
| Field | Id |
| Operator | Equals |
| Value | {!Get\_TalkSession\_Record.WINP\_\_Talk\_Customer\_\_r.Id} |
| Element | Assignment |
| -------- | ------------------------------------- |
| Label | Set AgentId |
| Variable | {!GetTalkCustomer.WINP\_\_Agent\_\_c} |
| Operator | Equals |
| Value | {!$User.Id} |
| Element | Update Records |
| -------------------------------------------------- | ------------------------------------------------------------------- |
| Label | Update TalkCustomer |
| How to Find Records to Update and Set Their Values | Use the IDs and all field values from a record or record collection |
| Condition Requirements | All Conditions Are Met (AND) |
| Record or Record Collection | {!GetTalkCustomer} |