> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel.md).

# Omni-Channel

## Activating the omnichannel

{% hint style="warning" %}
If omnichannel is already active, skip this step and go straight to the flow.
{% endhint %}

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Omni-Channel Settings] > \[Enable Omni-Channel] > \[Save]

<figure><img src="/files/Scb9VpzzOfW1i5sqsnqN" alt=""><figcaption></figcaption></figure>

## Omni channel Settings Categories

<table><thead><tr><th width="232">Category</th><th width="418.33333333333326">Description</th><th data-type="checkbox">Essential</th></tr></thead><tbody><tr><td>Enable Omni-Channel</td><td>Select whether to activate the omnichannel.</td><td>true</td></tr><tr><td>Enable Skills-Based and Direct-to-Agent Routing</td><td>Select to route tasks to users with specific skills.</td><td>false</td></tr><tr><td>Enable Secondary Routing Priority</td><td>Select whether to apply the secondary routing priority set to the service channel.</td><td>false</td></tr><tr><td>Enable Status-Based Capacity Model</td><td>Determines the user's capacity based on the status of the job. When selected, the task remains assigned to that user until it is complete or reassigned to another user, and applies to that user's capacity.</td><td>false</td></tr><tr><td>Display a login confirmation upon loading a console with Omni-Channel</td><td>When selected, a pop-up window will be displayed on the screen to confirm whether you want to keep the omnichannel login so that you do not end the conversation in progress.</td><td>false</td></tr></tbody></table>


---

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