Select this option to route work items to users with specific skills.
Enable Secondary Routing Priority
Select whether to apply the secondary routing priority configured for the service channel.
Enable Status-Based Capacity Model
Determines a user's capacity based on the status of work items. When enabled, the work item remains assigned to the user and counts toward the user's capacity until it is completed or reassigned to another user.
Display a login confirmation upon loading a console with Omni-Channel
When enabled, a confirmation dialog is displayed asking whether the user wants to remain logged in to Omni-Channel to avoid ending active conversations.
