Create Auto Response

Create auto-response records to configure automatic responses displayed to customers.

Create Auto Responses

• [App Launcher] > Enter 'Simply Chat' > [Simply Chat] > [Auto Response]

• You can create records one by one by clicking New.

• Click [Import] to create AutoResponse records in bulk from a CSV file.

  • When importing data, you may need to run the import process multiple times to create all records successfully.

Auto Response fields

Essential

Field	Description	Essential
Response Name	Enter a name for separating the records.
Type	Specifies the response type for the record.
Upper Step	Specifies the parent or previous record for the current record.
Button Type	Specifies the button type when the Kakao Type is set to Button.
Message	Enter the message displayed to the customer.
Priority	Specifies the display order when multiple records are displayed on the same screen (top to bottom).
Kakao Type	Specifies the behavior of the record.
Active	Select whether to activate the record.
Channel	Select the messenger channel to associate with the record.

Type

• Specifies the response type for the record.

Field Value	Description
Chatbot Response	Select additional buttons and messages to be used.
LunchTime	The message displayed during lunch hours.
Weekends	The message displayed on weekends.
NotOPTimeAR	Select this option if the record is the header of the out-of-business-hours automatic response.
Outside of Office Hours	The message displayed outside of business hours.
Authorization Request	The message displayed when the user clicks the authentication request button.
Authorization Completed	The message displayed when customer authentication is completed successfully.
End Chat	The message displayed when the user clicks the End Chat button.
Restart Chat	Select the button used to restart the chat and the message displayed when the button is clicked.
New Chat	The button used to start a new chat and the message displayed when the button is clicked.
Prev	Returns the user to the previous step.
First	Returns the user to the first auto response.

Button Type

• Specifies the button type when the Kakao Type is set to Button.

Field Value	Description
Link	Opens the URL specified in the message in a web browser.
Select	A selectable button for the customer.
Connect to Agent	Connects the customer to an agent.

Kakao Type

• Specifies the behavior of the record.

Field Value	Description
Button	Displays a button that allows the customer to proceed to the next action.
Button (Include Header)	This feature is currently not in use.
Link	Opens the URL specified in the message in a web browser.
Text	Displays the message on the screen.

Considerations for creating Auto Response records

• When you create Auto Response records with an import :

  • Because the records have a hierarchical structure, you may need to run the import process multiple times.

  • To prevent duplicate records, you must enter a value in the External Key field.

  • The External Key value can be referenced in the Upper Step field.