> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response.md).

# Create Auto Response

Create auto-response records to configure automatic responses displayed to customers.

## Create Auto Responses 

* \[App Launcher]![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FD36L6cageRxh1DFXZfei%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20162527.png?alt=media\&token=bbf4b57f-0131-44f8-9fdf-830ea4e8c2c5) > Enter 'Simply Chat' > \[Simply Chat] > \[Auto Response] 
* You can create records one by one by clicking New.
* Click \[Import] to create AutoResponse records in bulk from a CSV file.
  * When importing data, you may need to run the import process multiple times to create all records successfully.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FE99gCNL0ROt8tUWM0d2Q%2F23.png?alt=media&amp;token=6ea16de5-af46-4d1a-b695-48541097946b" alt=""><figcaption></figcaption></figure>

## Auto Response fields

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FeNBz3DGxFjcIuHesgDmO%2F24.png?alt=media&amp;token=2dfe79da-b45a-49a7-a320-faa24109ba4f" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="203.33333333333331">Field</th><th width="444">Description</th><th data-type="checkbox">Essential</th></tr></thead><tbody><tr><td>Response Name</td><td>Enter a name for separating the records.</td><td>true</td></tr><tr><td>Type</td><td>Specifies the response type for the record.</td><td>true</td></tr><tr><td>Upper Step</td><td>Specifies the parent or previous record for the current record.</td><td>false</td></tr><tr><td>Button Type</td><td>Specifies the button type when the Kakao Type is set to Button.</td><td>false</td></tr><tr><td>Message</td><td>Enter the message displayed to the customer.</td><td>false</td></tr><tr><td>Priority</td><td>Specifies the display order when multiple records are displayed on the same screen (top to bottom).</td><td>false</td></tr><tr><td>Kakao Type</td><td>Specifies the behavior of the record.</td><td>true</td></tr><tr><td>Active</td><td>Select whether to activate the record.</td><td>false</td></tr><tr><td>Channel</td><td>Select the messenger channel to associate with the record.</td><td>true</td></tr></tbody></table>

### Type

* Specifies the response type for the record.

<table><thead><tr><th width="250">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Chatbot Response</td><td>Select additional buttons and messages to be used.</td></tr><tr><td>LunchTime</td><td>The message displayed during lunch hours.</td></tr><tr><td>Weekends</td><td>The message displayed on weekends.</td></tr><tr><td>NotOPTimeAR</td><td>Select this option if the record is the header of the out-of-business-hours automatic response.</td></tr><tr><td>Outside of Office Hours</td><td>The message displayed outside of business hours.</td></tr><tr><td>Authorization Request</td><td>The message displayed when the user clicks the authentication request button.</td></tr><tr><td>Authorization Completed</td><td>The message displayed when customer authentication is completed successfully.</td></tr><tr><td>End Chat</td><td>The message displayed when the user clicks the End Chat button.</td></tr><tr><td>Restart Chat</td><td>Select the button used to restart the chat and the message displayed when the button is clicked.</td></tr><tr><td>New Chat</td><td>The button used to start a new chat and the message displayed when the button is clicked.</td></tr><tr><td>Prev</td><td>Returns the user to the previous step.</td></tr><tr><td>First</td><td>Returns the user to the first auto response.</td></tr></tbody></table>

### Button Type

* Specifies the button type when the Kakao Type is set to Button.

<table><thead><tr><th width="244">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Link</td><td>Opens the URL specified in the message in a web browser.</td></tr><tr><td>Select</td><td>A selectable button for the customer.</td></tr><tr><td>Connect to Agent</td><td>Connects the customer to an agent.</td></tr></tbody></table>

### Kakao Type

* Specifies the behavior of the record.

<table><thead><tr><th width="246">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Button</td><td>Displays a button that allows the customer to proceed to the next action.</td></tr><tr><td>Button (Include Header)</td><td>This feature is currently not in use.</td></tr><tr><td>Link</td><td>Opens the URL specified in the message in a web browser.</td></tr><tr><td>Text</td><td>Displays the message on the screen.</td></tr></tbody></table>

## Considerations for creating Auto Response records

* When you create Auto Response records with an import :
  * Because the records have a hierarchical structure, you may need to run the import process multiple times.
  * To prevent duplicate records, you must enter a value in the External Key field.
  * The External Key value can be referenced in the Upper Step field.