> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response.md).

# Create auto-response

## Create Auto Response 

* \[App Launcher]![](/files/TCtNd1cR1aijpn4Wev3V) > Enter 'Simply Chat' > \[Simply Chat] > \[Auto Response] 
* You can create records one by one by clicking New.
* You can click Import to create auto-response data in csv format as a record at once.
  * When importing, you must proceed several times to generate all data as records.

<figure><img src="/files/iI4I1gyzRXNINz4iWH72" alt=""><figcaption></figcaption></figure>

## Auto Response fields

<figure><img src="/files/XHT7CJLOv9ADGQOJw3pD" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="203.33333333333331">Field</th><th width="444">Description</th><th data-type="checkbox">Essential</th></tr></thead><tbody><tr><td>Response Name</td><td>Enter a name for separating the records.</td><td>true</td></tr><tr><td>Type</td><td>Sets the response type for that record.</td><td>true</td></tr><tr><td>Upper Step</td><td>Sets the previous or higher record for that record.</td><td>false</td></tr><tr><td>Button Type</td><td>If the Kakao Type is Button, set the type of button.</td><td>false</td></tr><tr><td>Message</td><td>Enter a message that is exposed to the customer.</td><td>false</td></tr><tr><td>Priority</td><td>Specifies the order in which multiple records are exposed to one screen. (vertical direction)</td><td>false</td></tr><tr><td>Kakao Type</td><td>Sets the behavior of that record.</td><td>true</td></tr><tr><td>Active</td><td>Select whether to activate that record.</td><td>false</td></tr><tr><td>Channel</td><td>Select the messenger channel to associate with that record.</td><td>true</td></tr></tbody></table>

### Type

* Sets the response type for that record.

<table><thead><tr><th width="250">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Chatbot Response</td><td>Select buttons and phrases to be used in addition to the following.</td></tr><tr><td>LunchTime</td><td>This is the phrase that will be displayed on the screen if it's lunchtime.</td></tr><tr><td>Weekends</td><td>This is the phrase that will be displayed on the screen if it's the weekend.</td></tr><tr><td>NotOPTimeAR</td><td>Select if this is the header of the Out-of-Work Time Automatic Response.</td></tr><tr><td>Outside of Office Hours</td><td>This is the phrase that will be displayed on the screen if it is outside of business hours.</td></tr><tr><td>Authorization Request</td><td>The phrase that will be displayed on the screen when the user clicks the authentication request button on the chat screen.</td></tr><tr><td>Authorization Completed</td><td>This statement will be displayed on the screen if the customer's authentication has been successfully completed.</td></tr><tr><td>End Chat</td><td>This is a phrase that will be displayed on the screen when the user clicks the End Chat button on the chat screen.</td></tr><tr><td>Restart Chat</td><td>Select a button that allows you to restart the chat after the chat is over and a phrase that will appear on the screen when you click that button.</td></tr><tr><td>New Chat</td><td>The button to start a new chat, and the phrase that will be printed when you click that button.</td></tr><tr><td>Prev</td><td>It's the type that makes you go back.</td></tr><tr><td>First</td><td>It's the type that makes you going back to first auto response.</td></tr></tbody></table>

### Button Type

* If the Kakao Type is Button, set the type of button.

<table><thead><tr><th width="244">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Link</td><td>Prints the web browser with the URL address written in the message to the screen.</td></tr><tr><td>Select</td><td>A button that the customer can select.</td></tr><tr><td>Connect to Agent</td><td>Connect users with customers.</td></tr><tr><td></td><td></td></tr></tbody></table>

### Kakao Type

* Sets the behavior of that record.

<table><thead><tr><th width="246">Field Value</th><th>Description</th></tr></thead><tbody><tr><td>Button</td><td>A button will be displayed on the screen to allow the customer to proceed with the next action.</td></tr><tr><td>Button (Include Header)</td><td>Feature not currently in use.</td></tr><tr><td>Link</td><td>Prints the web browser with the URL address written in the message to the screen.</td></tr><tr><td>Text</td><td>The message will be printed on the screen.</td></tr></tbody></table>

## Considerations for Creating Auto Response Records

* When you create an AutoResponse record with an import
  * You have to proceed several times to apply and save all the deps of the data.
  * You must enter the External Key field to save it without duplicate.
  * The External Key field is available in the Upper Step field.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.