> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/business-hours.md).

# Business hours

## Business hours

* ![](/files/6mZ7dieUAXqYfDAYMT9E) > \[Setup] > Quick Find > \[Business Hours] > \[New Business Hours].

<figure><img src="/files/RZCcdkVfc8sPnL7h430Y" alt=""><figcaption></figcaption></figure>

* Enter the Business Hours Name in the format '**Channel Key\_Business**'.
* Select \[Active] > Set the \[Time Zone] > Enter business hours for each day of the week > Click \[Save].
  * If you leave the business hours blank, that day is considered a non-business day.
  * If you set the business hours to 24 hours, the entire day is considered business hours.

<figure><img src="/files/U50QnRBRaB3MkimN28MA" alt=""><figcaption></figcaption></figure>

## Lunch time

* Enter and save the Business Hours Name in the format **'Channel Key\_Lunch**' in the same way as the business hours.

## Business hours considerations

* During business hours, users and customers can connect and chat with each other.
* Outside of business hours, users and customers cannot connect, and a preconfigured message is sent to the customer.