> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/business-hours.md).

# Business hours

Configure the business hours during which users and customers can chat.

## Business hours

* ![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FDMPUx7KPboVMKP47LTtp%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20160323.png?alt=media\&token=a47d455e-de8c-4c2f-8ac1-2cc0d665b423) > \[Setup] > Quick Find > \[Business Hours] > \[New Business Hours].

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FaJIHSqwcPJwXHR9Ak3Ny%2F4.png?alt=media&amp;token=ef472c17-429e-4209-ac52-6f75f7abddbf" alt=""><figcaption></figcaption></figure>

* Enter the Business Hours Name in the format '**Channel Key\_Business**'.
* Select \[Active] > Set the \[Time Zone] > Enter business hours for each day of the week > Click \[Save].
  * If you leave the business hours blank, that day is considered a non-business day.
  * If you set the business hours to 24 hours, the entire day is considered business hours.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FrDQvu0R3GnuR3oUQVLzV%2F5.png?alt=media&amp;token=2d1b3180-e2eb-4596-82f1-3d3ef7157e76" alt=""><figcaption></figcaption></figure>

## Lunch time

* Enter and save the Business Hours Name in the format **'Channel Key\_Lunch**' in the same way as the business hours.

## Business hours considerations

* During business hours, users and customers can connect and chat with each other.
* Outside of business hours, users and customers cannot connect, and a preconfigured message is sent to the customer.