Configure the business hours during which users and customers can chat.
> [Setup] > Quick Find > [Business Hours] > [New Business Hours].
Enter the Business Hours Name in the format 'Channel Key_Business'.
Select [Active] > Set the [Time Zone] > Enter business hours for each day of the week > Click [Save].
If you leave the business hours blank, that day is considered a non-business day.
If you set the business hours to 24 hours, the entire day is considered business hours.
Enter and save the Business Hours Name in the format 'Channel Key_Lunch' in the same way as the business hours.
During business hours, users and customers can connect and chat with each other.
Outside of business hours, users and customers cannot connect, and a preconfigured message is sent to the customer.
Last updated 19 days ago
