Add the chat screen component to the record page

Adds the chat screen component to the record page to enable chatting.

• [App Launcher] > Enter the name of the Service Console app > Select the app

• Use the Omni-Channel widget at the bottom of the screen to set the user's status to Available for Chats.

• Access the messenger using the channel search ID and start a chat as a customer.

• Verify that the chat is routed correctly through Omni-Channel.

• Accept the chat and verify that the subtab is created.

• The chat screen component has not been added to the record page yet, so the chat content cannot be viewed.

• > [Edit Page] > Place the 'SC_chatScreen_Aura' component in the empty area on the right. > [Save] > [Activation]

• [APP DEFAULT] > [Assign as App Default]

• Select the Service Console App > [Next] > [Next] > [Save]

• Click [Back] to verify that the chat screen component has been added to the record page.