> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings.md).

# Salesforce settings

- [Custom settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/custom-settings.md)
- [Business hours](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/business-hours.md): Configure the business hours during which users and customers can chat.
- [Permission sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/permission-sets.md): Grant users access permissions to use SimplyChat.
- [SimplyChat Login](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/simplychat-login.md): Connect your Salesforce org to the Windmillsoft SimplyChat server.
- [Picklist value sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/picklist-value-sets.md): Configure the generated messenger channels so that they can be used globally within your Salesforce org.
- [Create messenger and channel record](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-messenger-and-channel-record.md): Create records to link messenger customer information with customer information in your Salesforce org and to manage messenger channels.
- [Create Auto Response](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response.md): Create auto-response records to configure automatic responses displayed to customers.
- [Create records through import](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/create-records-through-import.md): The Import feature allows you to create multiple records at once.
- [CSV file format](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/csv-file-format.md): To create records using the Import feature, prepare a CSV file using the template below.
- [Create Content Link records](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-content-link-records.md): Use Content Link to provide customers with data stored in your Salesforce org.
- [Quick Text](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/quick-text.md): Save frequently used messages to respond more quickly in chats.
- [Omni-Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel.md): Omni-Channel is a Salesforce feature that routes customer work items, such as chats, to users.
- [Routing Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/routing-configurations.md): Configures how work items are routed to users.
- [Queues](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/queues.md): Configures which users can be assigned work items.
- [Service Channels](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/service-channels.md): Service channels allow you to convert Salesforce objects into work items. Omni-Channel routes these work items to users.
- [Presence Statuses and Presence Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md): Configures users' chat availability and their capacity while handling chats.
- [Flows](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/flows.md): Creates a flow for using Omni-Channel.
- [Create a Service Console App](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-a-service-console-app.md): SimplyChat can be used through the Service Console.
- [Add the chat screen component to the record page](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/add-the-chat-screen-component-to-the-record-page.md): Adds the chat screen component to the record page to enable chatting.