> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings.md).

# Salesforce settings

- [Custom settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/custom-settings.md)
- [Business hours](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/business-hours.md): Set working hours for chatting between users and customers.
- [Permission sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/permission-sets.md): Grant the user access to the use of SimplyChat.
- [SimplyChat login](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/simplychat-login.md): Connect your Salesforce Org to the WindmillSoft SimplyChat server.
- [Picklist value sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/picklist-value-sets.md): Make the channel of the created messenger available globally within the Salesforce Org.
- [Create messanger and channel record](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-messanger-and-channel-record.md): Link the customer information of the messenger with the customer information within the Salesforce Org and create a record for managing the messenger channel.
- [Create auto-response](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response.md): Create an AutoResponse record to set up an automatic response that is exposed to customers.
- [Create a record with an import](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/create-a-record-with-an-import.md): The Import feature allows you to create many records at once.
- [File Form in CSV Format](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/file-form-in-csv-format.md): When you create a record with the Import feature, the file must be in CSV format created in the form below.
- [Create Content Link Record](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-content-link-record.md): The data within the Salesforce OG can be provided to the customer using Content Link.
- [Quick Text](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/quick-text.md): Save frequently used phrases for faster chat.
- [Omni-Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel.md): OmniChannel is a salesforce function that routes various tasks of customers, such as chatting, to users.
- [Routing Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/routing-configurations.md): Sets the way jobs are delivered to users.
- [Queues](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/queues.md): Settings for specifying who to assign jobs to.
- [Service Channels](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/service-channels.md): Service channels allow you to convert Salesforce objects into jobs. The omnichannel routes these operations to the user.
- [Presence Statuses and Presence Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md): Sets the user's chat availability and the user's capacity in the chat state that the user can choose from.
- [Flows](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/flows.md): Creates a flow for the use of omnichannel.
- [Create Service Console App](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-service-console-app.md): SimplyChat is available through the Service Console.
- [Add to Chat Screen Component Records page](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/add-to-chat-screen-component-records-page.md): Adds chat-enabled chat screen components to the Record page.


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