> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/how-to-install-simplychat-package.md).

# How to install SimplyChat package

Follow this step-by-step guide to install SimplyChat.

## Pre-installation checkpoints

* Your Salesforce platform must satisfy the following requirements.
  * Enterprise Edition or Unlimited Edition.
  * Service Cloud is required.
  * Enable the Omni-Channel feature.
    * Check out how to activate Omni-Channel [here](/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel.md).
* To use SimplyChat, you must first cancel your existing KakaoTalk consultation service.

## Preparing to install a package

* Contact Windmillsoft to obtain the following information required for package installation.
  * Package ID
  * Installation key

## How to install a package

* Replace "lightning/page/home" in the URL with the package installation address shown below and navigate to it.
  * packaging/installPackage.apexp?p0=\[package ID]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2Fhf80iibw2uDla9iPLdoh%2F17.png?alt=media&amp;token=bf8d47a4-970b-496b-ac59-28537f80e608" alt=""><figcaption></figcaption></figure>

* Enter the installation key > Select \[Install for All Users] > Select the check box > Click \[Install]
  * Select the check box to agree to install an application that has not been approved by Salesforce AppExchange.
  * If the check box is not selected, you cannot proceed with the package installation.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FINW9XTh0LiPCptBrZ7FN%2F18.png?alt=media&amp;token=17ecfd1e-21ee-40d9-84b4-4c9cb64c9b66" alt=""><figcaption></figcaption></figure>

* If the check box is not selected, you cannot proceed with the package installation.
  * Select the check box to grant the CSP Trusted Site access to your Salesforce platform.
  * If you do not grant access to the third-party websites, you cannot proceed with the package installation.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FlZRoyMfhrTrXDUMmLCNg%2F19.png?alt=media&amp;token=079bb7af-8c2f-411c-94df-5ea43571b782" alt=""><figcaption></figcaption></figure>

* You can verify that the package installation has been completed in the following ways.
  * Installation completion email
  * ![](https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FDMPUx7KPboVMKP47LTtp%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202023-07-19%20160323.png?alt=media\&token=a47d455e-de8c-4c2f-8ac1-2cc0d665b423) > \[Setup] > Quick Find > \[Installed Packages]

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2F462IfbBxOgBKBH0gKvAL%2F20.png?alt=media&amp;token=7894d199-a117-4699-af2f-2036ccb501f1" alt=""><figcaption><p>Installation completion mail</p></figcaption></figure>

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FcdHvVzYSoFU8gkoAJGL0%2F21.png?alt=media&amp;token=d92b03ee-76a9-404b-ab88-d7b3e5ff8aa6" alt=""><figcaption><p>Installed Packages</p></figcaption></figure>

## Installation completion email

* If you do not agree to the installation and authorization, you cannot proceed with the package installation.
* Package installation may take a long time.
  * Click \[Done] to view the package installation status.

<figure><img src="https://174170309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcMCw4RFNzatnGReKcWKb%2Fuploads%2FnCmSnQwMmqws8fBGCPQW%2F22.png?alt=media&amp;token=a69ebea2-c7c4-45d2-86b9-e086972ba9f7" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Windmillsoft offers an installation service to help you install and configure SimplyChat more easily.
{% endhint %}

​