> For the complete documentation index, see [llms.txt](https://help.windmillsoft.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.windmillsoft.kr/en/simplychat.md).

# simplychat

- [Release notes](https://help.windmillsoft.kr/en/simplychat/release-notes.md)
- [Ver 2.22.1.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.22.1.1.md): 30. Jun. 2026
- [Ver 2.20.1.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.20.1.1.md)
- [Ver 2.19.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.19.0.1.md)
- [Ver 2.18.0.2](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.18.0.2.md)
- [Ver 2.17.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.17.0.1.md): 03. Dec. 2025
- [Ver 2.15.1.3](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.15.1.3.md): 07. Sep. 2025
- [Ver 2.12.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.12.0.1.md): 11. Apr. 2025
- [Ver 2.11.0.3](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.11.0.3.md)
- [Ver 2.10.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.10.0.1.md)
- [Ver 2.9.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.9.0.1.md): 24. Jul. 2024
- [Ver 2.8.0.3](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.8.0.3.md): 23.Jul.2024
- [Ver 2.7.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.7.0.1.md)
- [Ver  2.6.0.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.6.0.1.md)
- [Ver 2.0.4.1](https://help.windmillsoft.kr/en/simplychat/release-notes/ver-2.0.4.1.md): 17. Aug.2023
- [Installation and basic setup guide](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide.md): Get ready to communicate with your customers using SimplyChat.
- [How to install SimplyChat package](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/how-to-install-simplychat-package.md): Follow this step-by-step guide to install SimplyChat.
- [Messenger settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings.md): Configure your messenger settings to connect SimplyChat with Salesforce.
- [KakaoTalk](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk.md): Set up the integration between KakaoTalk and Salesforce.
- [Invite a manager](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/invite-a-manager.md): Invite the Windmillsoft team as a manager of your KakaoTalk channel.
- [Convert to a Biz App and connect a Business Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/convert-to-a-biz-app-and-connect-a-business-channel.md)
- [Application settings - Kakao Login](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/application-settings-kakao-login.md)
- [Application settings – Add/Block KakaoTalk Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/application-settings-add-block-kakaotalk-channel.md)
- [Apply for Kakao Sync](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/messenger-settings/kakaotalk/apply-for-kakao-sync.md): Kakao Sync is a free service provided by Kakao that enables users to sign up quickly through the Kakao login and signup flow without complicated registration procedures.
- [Salesforce settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings.md): After installing the package, configure Salesforce to use SimplyChat.
- [Custom settings](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/custom-settings.md)
- [Business hours](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/business-hours.md): Configure the business hours during which users and customers can chat.
- [Permission sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/permission-sets.md): Grant users access permissions to use SimplyChat.
- [SimplyChat Login](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/simplychat-login.md): Connect your Salesforce org to the Windmillsoft SimplyChat server.
- [Picklist value sets](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/picklist-value-sets.md): Configure the generated messenger channels so that they can be used globally within your Salesforce org.
- [Create messenger and channel record](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-messenger-and-channel-record.md): Create records to link messenger customer information with customer information in your Salesforce org and to manage messenger channels.
- [Create Auto Response](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response.md): Create auto-response records to configure automatic responses displayed to customers.
- [Create records through import](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/create-records-through-import.md): The Import feature allows you to create multiple records at once.
- [CSV file format](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-auto-response/csv-file-format.md): To create records using the Import feature, prepare a CSV file using the template below.
- [Create Content Link records](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-content-link-records.md): Use Content Link to provide customers with data stored in your Salesforce org.
- [Quick Text](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/quick-text.md): Save frequently used messages to respond more quickly in chats.
- [Omni-Channel](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel.md): Omni-Channel is a Salesforce feature that routes customer work items, such as chats, to users.
- [Routing Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/routing-configurations.md): Configures how work items are routed to users.
- [Queues](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/queues.md): Configures which users can be assigned work items.
- [Service Channels](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/service-channels.md): Service channels allow you to convert Salesforce objects into work items. Omni-Channel routes these work items to users.
- [Presence Statuses and Presence Configurations](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/presence-statuses-and-presence-configurations.md): Configures users' chat availability and their capacity while handling chats.
- [Flows](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/omni-channel/flows.md): Creates a flow for using Omni-Channel.
- [Create a Service Console App](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/create-a-service-console-app.md): SimplyChat can be used through the Service Console.
- [Add the chat screen component to the record page](https://help.windmillsoft.kr/en/simplychat/installation-and-basic-setup-guide/salesforce-settings/add-the-chat-screen-component-to-the-record-page.md): Adds the chat screen component to the record page to enable chatting.
- [Salesforce setup guide](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide.md): A guide to configuring various settings in Salesforce.
- [Set up Auto Response](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response.md)
- [Auto Response setup guide](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/auto-response-setup-guide.md): Before setting up Auto Responses, review the following field descriptions.
- [Setting up Auto Response in Salesforce](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce.md)
- [Sample scenario](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/sample-scenario.md)
- [Greeting configuration](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/greeting-configuration.md): Configure the greeting message displayed when the chatbot starts.
- [Configure closing messages](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/configure-closing-messages.md): Configure the message displayed when a chat ends.
- [Set up "Start New Consultation" / "Continue Consultation"](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-start-new-consultation-continue-consultation.md): Configure the options that are displayed after a chat has ended.
- [Messages for outside business hours and lunchtime](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/messages-for-outside-business-hours-and-lunchtime.md): Configure the messages displayed during outside business hours and lunchtime.
- [Set up auto response for outside business hours](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-auto-response-for-outside-business-hours.md): Configure separate auto responses for business hours and outside business hours.
- [Authentication](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/authentication.md): Configure the scenario used to retrieve customer information.
- [Redirect to a link when a button is clicked](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/redirect-to-a-link-when-a-button-is-clicked.md): Configure a button to redirect users to a specific link when clicked.
- [Connect to an agent when a button is clicked](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/connect-to-an-agent-when-a-button-is-clicked.md): Configure a button that connects the customer to an agent when clicked.
- [Displaying the waiting queue](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/connect-to-an-agent-when-a-button-is-clicked/displaying-the-waiting-queue.md): When a customer clicks the "Connect to a consultant" button in the auto-response, a message is displayed showing the number of customers currently waiting ahead in the queue (Chat Request).
- [Set up "First" and "Previous"](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-first-and-previous.md): Learn how to configure the "First" and "Previous" buttons.
- [Set up more than 5 buttons](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/set-up-more-than-5-buttons.md): This section explains how to configure more than five buttons.
- [Add parameters to a web link auto-response](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/setting-up-auto-response-in-salesforce/add-parameters-to-a-web-link-auto-response.md): Configure a web link auto-response to include parameter information in the URL.
- [Set up auto responses using Excel](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/set-up-auto-response/set-up-auto-responses-using-excel.md): This section explains how to import auto-response values in bulk using Excel.
- [Auto End feature](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature.md): Configure chats to end automatically after a certain period of time.
- [Auto End target settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-target-settings.md): You can determine whether a chat is automatically ended based on whether the last message was sent by the agent or the customer.
- [Auto End time settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-time-settings.md): Set the time threshold for Auto End.
- [Auto End auto-response settings](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-auto-response-settings.md): Configure the auto-response that is displayed when Auto End occurs.
- [Register an Auto End schedule](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/register-an-auto-end-schedule.md)
- [Auto End exclusion](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/auto-end-exclusion.md): Configure sessions that should not be ended automatically.
- [Check Auto End status](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/auto-end-feature/check-auto-end-status.md): Determine whether the session was ended by Auto End.
- [Multiple channel setup](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/multiple-channel-setup.md): If you use multiple channels in a single org, you must configure the following settings for each channel.
- [Continue chats on holidays](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/continue-chats-on-holidays.md): Configure a channel that operates every day without excluding public holidays or weekends.
- [Configure closed chats for each session](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/configure-closed-chats-for-each-session.md): Stores the chat history for each session as a closed chat record.
- [Check the agent's last response time](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/check-the-agents-last-response-time.md): Records the time when the agent last responded.
- [Import public holidays](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/import-public-holidays.md): Updates and manages public and substitute holiday information for South Korea.
- [Manage capacity using Omni Paused Status](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/manage-capacity-using-omni-paused-status.md)
- [Send an additional notification before Auto End](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/send-an-additional-notification-before-auto-end.md)
- [Unanswered Consultation Alerts](https://help.windmillsoft.kr/en/simplychat/salesforce-setup-guide/unanswered-consultation-alerts.md)
- [Troubleshooting](https://help.windmillsoft.kr/en/simplychat/troubleshooting.md)
- [SimplyChat login](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login.md)
- ["Access Denied" appears](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login/access-denied-appears.md)
- [Violation of PRIMARY KEY constraint 'PK\_Organization'. Cannot insert duplicate key in object...](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login/violation-of-primary-key-constraint-pk_organization.-cannot-insert-duplicate-key-in-object....md)
- [Nothing happens when I click the "Click here to Connect" button](https://help.windmillsoft.kr/en/simplychat/troubleshooting/simplychat-login/nothing-happens-when-i-click-the-click-here-to-connect-button.md)
- [Auto-Response setup](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup.md): Troubleshooting guide for issues related to auto-response configuration.
- [The link does not appear on KakaoTalk](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup/the-link-does-not-appear-on-kakaotalk.md): Troubleshooting steps when a button that redirects to a specific URL does not appear on KakaoTalk in auto-response settings.
- [The next button does not respond when clicked](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup/the-next-button-does-not-respond-when-clicked.md)
- [Typing a message does not return to the initial auto-response](https://help.windmillsoft.kr/en/simplychat/troubleshooting/auto-response-setup/typing-a-message-does-not-return-to-the-initial-auto-response.md)
- [Omni-Channel](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel.md): This section provides answers to frequently asked questions about setting up and using Omni-Channel.
- [What happens when a completed chat is restarted?](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/what-happens-when-a-completed-chat-is-restarted.md): This section explains what happens when a customer sends a new message in a completed chat session.
- [When does a Chat Session enter Omni-Channel?](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/when-does-a-chat-session-enter-omni-channel.md)
- [Only Offline is displayed after completing the Omni-Channel setup](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/only-offline-is-displayed-after-completing-the-omni-channel-setup.md)
- [No values are displayed in Enabled Service Presence Status Access](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/no-values-are-displayed-in-enabled-service-presence-status-access.md)
- [The agent is online, but chat requests are not appearing in Omni-Channel](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/the-agent-is-online-but-chat-requests-are-not-appearing-in-omni-channel.md)
- [Chat requests are not being routed after enabling the status-based capacity model](https://help.windmillsoft.kr/en/simplychat/troubleshooting/omni-channel/chat-requests-are-not-being-routed-after-enabling-the-status-based-capacity-model.md)